Top IT Support & Helpdesk Jobs in Orlando, FL

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.

Administer and maintain enterprise servers, virtualization, storage, backup/recovery, Active Directory and Microsoft 365 services. Monitor performance, apply patches, enforce cybersecurity baselines, support cloud migrations, run disaster recovery activities, create SOPs and documentation, and collaborate with engineering and cybersecurity teams to ensure secure, available mission-critical systems for DoD customers.

Provide Tier 1-2 onsite and remote support for park POS and payment devices, troubleshoot hardware/software and network issues, administer Windows/Active Directory and Microsoft 365, support endpoint patching/AV, document incidents, and participate in weekend/on-call rotations to maintain live operations.

Administer and optimize enterprise monitoring platforms, maintain secure STIG-aligned configurations, perform patching and vulnerability remediation, configure alerts/dashboards, provide Tier 3 troubleshooting, collaborate with engineering and cybersecurity teams, and maintain documentation to support audit and accreditation.

Provide multi-channel IT support for desktops, laptops, and peripherals across Windows, macOS, and Linux. Troubleshoot hardware, software, and network issues, use endpoint management and vulnerability tools, create knowledge base articles, coordinate vendor repairs, meet service-level metrics, and be available for occasional after-hours and emergency campus support.

Lead production application support to ensure high availability and stability. Manage incident response, root cause remediation, monitoring/observability, release and change readiness, automation opportunities, capacity planning, and mentor support teams to improve resiliency and operational excellence.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals in a predominantly Microsoft Windows environment. Troubleshoot hardware, software, LAN equipment, printers, VPNs, Active Directory and multicast/TCP-IP issues. Work 8-hour shifts as part of 24x7 rotational coverage supporting airport IT systems.

Design, implement, and optimize endpoint solutions (Intune, M365, Azure, VDI), automate remediation, monitor performance and security, lead migrations and lifecycle management, provide Tier 3 support, document procedures, and ensure compliance with bank policies.