Top IT Support & Helpdesk Jobs in Orlando, FL

Supports corporate IT and SaaS infrastructure operations, including Okta integrations, Google Workspace, Atlassian, Slack, GitHub, and endpoint management across macOS and Windows. Provides end-user technical support, assists with IT automation using Okta Workflows and Jira Automation, documents configurations and processes, and collaborates with senior engineers to implement sustainable solutions and improve operational efficiency.

Manage employee onboarding and offboarding across global systems, resolve IT service requests, administer user devices, maintain hardware asset registers, support purchasing, maintain information security policies, deliver compliance training, troubleshoot technical issues, communicate with stakeholders, and create documentation.

Administer and optimize Procore across company and construction projects, managing permissions, settings, templates, reporting, dashboards, data integrity, integrations, and workflows. Provide user troubleshooting, onboarding, training, and subject-matter expertise to project and field teams. Collaborate with IT and operations to integrate enterprise systems, monitor platform performance, adopt new features, and improve operational efficiency.

Leads administration of complex enterprise applications and integrations, optimizing performance, scalability, and system interfaces. Coordinates upgrades, enhancements, and releases; manages vendor escalations; provides advanced Tier 2 and Tier 3 support; performs root cause analysis; and resolves high-impact incidents. Partners with business and technology stakeholders, maintains application integrations, guides junior administrators, and improves application management standards and procedures.

Provides desktop and end-user support, including hardware and software installation, configuration, troubleshooting, device integration, user training, service desk response, scripting, and licensing audits. Diagnoses and resolves moderately complex issues across multiple technology platforms while coordinating with technical staff and customers. Requires a bachelor's degree in Computer Science or a related field and at least one year of relevant experience. Includes weekday office hours and on-call support.

Leads enterprise major incident response, coordinates cross-functional teams during outages, drives service restoration, and provides executive communications. Improves cloud platform reliability through monitoring, observability, resiliency, automation, and root-cause remediation. Maintains incident procedures, runbooks, ServiceNow documentation, and operational metrics while supporting ITIL and SRE practices. Requires participation in an after-hours and weekend on-call rotation.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, and secures servers, network equipment, workstations, applications, databases, and related hardware. Administers Active Directory, patches, security controls, backups, system changes, and configuration documentation. Resolves incidents and service requests through ServiceNow, monitors system performance, supports upgrades and retirements, and maintains site topology and technical records.

Manages CBP network incident remediation and service operations, coordinating major incidents, Tier 1 and Tier 2 responses, monitoring, escalation, communications, resolution, and closure. Serves as the contract point of contact for major incident support and recommends improvements to incident management processes. Requires senior enterprise networking experience, leadership, project management knowledge, and familiarity with routers, switches, firewalls, load balancers, monitoring systems, security, and compliance.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Leads user support as a consultative IT service organization, partnering with business leaders and corporate IT to improve enterprise technology adoption and service outcomes. Oversees incident, request, and problem management; drives automation, self-service, root-cause analysis, metrics, modernization, communication, and change readiness. Develops support managers and specialists while aligning priorities with enterprise strategy and using business insights to influence technology decisions.