Top IT Support & Helpdesk Jobs in Orlando, FL

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide Tier 1-2 onsite and remote support for park POS and payment devices, troubleshoot hardware/software and network issues, administer Windows/Active Directory and Microsoft 365, support endpoint patching/AV, document incidents, and participate in weekend/on-call rotations to maintain live operations.

Administer and optimize enterprise monitoring platforms, maintain secure STIG-aligned configurations, perform patching and vulnerability remediation, configure alerts/dashboards, provide Tier 3 troubleshooting, collaborate with engineering and cybersecurity teams, and maintain documentation to support audit and accreditation.

Provide multi-channel IT support for desktops, laptops, and peripherals across Windows, macOS, and Linux. Troubleshoot hardware, software, and network issues, use endpoint management and vulnerability tools, create knowledge base articles, coordinate vendor repairs, meet service-level metrics, and be available for occasional after-hours and emergency campus support.

Lead production application support to ensure high availability and stability. Manage incident response, root cause remediation, monitoring/observability, release and change readiness, automation opportunities, capacity planning, and mentor support teams to improve resiliency and operational excellence.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals in a predominantly Microsoft Windows environment. Troubleshoot hardware, software, LAN equipment, printers, VPNs, Active Directory and multicast/TCP-IP issues. Work 8-hour shifts as part of 24x7 rotational coverage supporting airport IT systems.

Administer, maintain, secure, and optimize government enterprise server, virtualization, storage, and cloud environments. Perform patching, backup/recovery, Active Directory and Microsoft 365 administration, monitoring, and cybersecurity compliance. Support DR/business continuity, documentation, and cross-team troubleshooting to ensure mission-critical system availability.

Design, implement, and optimize endpoint solutions (Intune, M365, Azure, VDI), automate remediation, monitor performance and security, lead migrations and lifecycle management, provide Tier 3 support, document procedures, and ensure compliance with bank policies.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.