Top Operations & Support Jobs in Orlando, FL

Provide functional and technical Epicor ERP support across the full project lifecycle: requirements gathering, design, testing, data migration, training, go-live support, troubleshooting, and continuous improvement for manufacturing operations, coordinating cross-functional teams and vendors.

Support and optimize corporate business systems (e.g., QAD ERP) across all locations; enable continuous improvement of business processes and systems; ensure systems meet functional requirements; build strong relationships with users to identify technology-driven improvements.

Provide administrative support to Advisory Partners and teams including preparing reports, typing correspondence, maintaining electronic filing systems and spreadsheets, client communication, scheduling, proofreading, and multi-tasking during busy seasons.

Lead operational execution, client deployments, and compliance coordination for Overtime.ai. Build scalable onboarding and operational processes, manage implementations and escalations, ensure regulatory alignment, and drive cross-functional readiness and reporting to support platform deployments in regulated collections and receivables environments.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

Manage and optimize Salesforce and Pardot environments, lead Pardot administration and marketing automation, design scalable automations and integrations, enforce data governance, build reports and attribution, support users via tickets and enablement, and partner cross-functionally to drive GTM outcomes.

Provide remote administrative support to C-suite executives: manage calendars, travel, communications, client files, CRMs, contracts, and special projects while maintaining confidentiality and alignment with business objectives.

Manage and evolve the Commercial Salesforce instance: configure Flows, validation rules, objects, and integrations (HubSpot, SalesLoft, LeanData, Slack); ensure data integrity and reporting; partner with Sales, Marketing, Product, and Finance to streamline GTM processes; provide user support, training, documentation, and drive a roadmap for scalable system solutions.

Lead and scale a global partner ecosystem by operationalizing partner strategy, building AI-enabled dashboards and forecasting, driving cross-functional programs (co-sell, GTM), and delivering data-driven insights and automation to optimize partner performance and pipeline. Partner with Sales, Product, Marketing, Customer Success, and Finance to build governance, KPIs, and predictive models supporting leadership reviews and execution.

Serve as the front-line receptionist managing visitor check-in, switchboard/phone routing, meeting room setup, basic A/V and connectivity troubleshooting, catering coordination, temporary badge/access activation, light administrative tasks, and training a backup while maintaining professionalism and security protocols.