We are seeking a strategic, data-driven Director of Partner Operations to scale our global partner ecosystem. This is a highly visible role acting as equal parts a Project Manager, Operations Manager, Performance Analyst and Chief of Staff, driving operational rigor, cross-functional alignment, and execution across the partner lifecycle.
You will partner closely with Sales, Product, Marketing, Customer Success, and Finance to build an intelligent, AI-enabled operating system that powers partner strategy, accelerates growth, and drives data-informed decision-making at scale. #LI-RS
ResponsibilitiesPartner Strategy & Operations
Operationalize the partner and alliances operating model, embedding AI-driven insights, automation, and scalable decision frameworks
Translate business goals into scalable programs, KPIs and predictive performance models
Serve as the central connector across teams, ensuring alignment and execution through shared data, insights, and AI-enabled workflows
Lead cross-functional programs including co-sell and joint GTM initiatives, leveraging automation to improve speed and consistency
Influence outcomes through data storytelling, analytics, and intelligent insights
Support partner-led demand generation and customer success alignment through data-backed segmentation and performance optimization
Build and manage partner pipeline and forecasting frameworks incorporating predictive analytics and trend modeling
Provide data for business review cadences (QBRs/MBRs) using automated reporting and performance insights
Deliver performance insights and recommendations to leadership
Develop dashboards, reporting frameworks, and AI-enabled insights to support faster, better decisions
Evaluate and implement modern tools (e.g., Salesforce, BI platforms, AI copilots, automation solutions) to enhance partner operations
- 8+ years of experience in partner operations, alliance management, or a similar role.
Experience in a high-growth SaaS, cloud, or AI environment
Expertise in developing A-based dashboard reporting and data analysis agents. Strong analytics and dashboarding expertise (Salesforce, Excel, BI tools)
Proven ability to lead through influence across stakeholders
Experience building operating frameworks, governance, and scalable processes
Excellent communication, project management, and prioritization skills
Salary range and description:
Min $200,000 - Max $250,000 USD per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.
Our Commitments: Icertis is committed to:
- Icertians (employees) and their family's physical, mental and financial health and wellbeing
- Turbocharging Icertians careers
- Making a social and environmental impact in our communities
- Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
- Generous holidays including the 4th of July week off – paid
- Free professional and leadership coaching
- Annual personal development allowance
What we offer:
- Robust medical (physical & mental vision and dental benefits
- Employee assistance program (EAP)
- Equity (RSUs) and shared ownership in the company
- Generous 401K match
- Flexible work environment
- Paid maternity and paternity leave
- Generous holiday and PTO program
- CaaS (coaching as a service)
- Annual personal development allowance
- 7 Days for Humanity – 7 paid volunteer days annually
- Global and regional DEIB steering committees, employee resource groups (ERGs)
- Global DEIB training programs and guest speakers throughout the year
About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the TeamWho we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
Skills Required
- 8+ years of experience in partner operations, alliance management, or a similar role.
- Experience in a high-growth SaaS, cloud, or AI environment.
- Expertise in AI-based dashboard reporting and data analysis agents; strong analytics and dashboarding expertise (Salesforce, Excel, BI tools).
- Experience building operating frameworks, governance, and scalable processes.
- Proven ability to lead through influence across stakeholders; excellent communication, project management, and prioritization skills.
Icertis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Icertis and has not been reviewed or approved by Icertis.
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Fair & Transparent Compensation — Pay is described as competitive in select roles and markets, and bands for functions like sales and engineering often track broader tech‑market levels. This points to compensation that can align well with market for certain functions and geographies.
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Retirement Support — A 401(k) with company match is employer‑verified in the U.S., indicating solid retirement benefits in core markets. This provides a clear foundation of long‑term financial support.
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Leave & Time Off Breadth — Vacation and paid time off are employer‑verified in the U.S., and programs such as “7 Days for Humanity” and an additional July 4th break extend time‑off options. Together these elements reflect a broad mix of leave offerings beyond standard PTO.
Icertis Insights
What We Do
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
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