Top Operations & Support Jobs in Orlando, FL

The Senior Director, Agency Operations will lead the daily operations of an in-house marketing agency, ensuring high standards and consistency while managing a multi-disciplinary team across various marketing disciplines for automotive eCommerce clients.

Coordinate and execute monthly vendor and user access reviews. Maintain records in Vanta and Jira, track remediation items, collect evidence, produce monthly closeout summaries, escalate blockers, and support the security/compliance owner to ensure timely completion of recurring compliance tasks.

Support enrollment and graduation coaches across the student enrollment lifecycle: process applications and admissions/financial records, review student accounts receivable, register transient/non-degree students, assist with orientation and recruiting events, prepare reports, and perform other assigned administrative duties.

The Case Manager reviews investigation reports for accuracy, guides investigators, monitors case compliance, handles customer complaints, and prepares statistical reports.

Lead AI-enabled revenue forecasting, maintain executive dashboards, ensure CRM data governance (Salesforce), and integrate revenue, compliance, and learner data. Partner cross-functionally to translate analysis into actionable insights, optimize renewals and pricing, and reduce operational toil for Development and Partnerships.

Evaluate and test operational processes for compliance and quality using speech analytics and QA tools; compile reports, recommend and track remediation, support education programs, and collaborate cross-functionally to reduce risk and improve operations.

Senior business analyst responsible for standards, process architecture, requirements, UAT, release readiness, and cross-functional coordination for retail operations across multi-brand POS, pricing, fleet, training, and customer systems. Leads high-risk releases, vendor accountability, downstream validation, and mentors other BAs.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

The Brand Program Analyst supports pharmaceutical manufacturer partnerships, overseeing onboarding, cross-functional collaboration, program execution, and data management to enhance operational efficiency and product launches.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.