Top Operations & Support Jobs in Orlando, FL

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.

Manage complex, high-value insurance claims involving significant legal, financial, and reputational exposure. Lead investigations, coverage and liability analysis, reserving, litigation strategy, negotiations, and claim resolution. Direct defense counsel, collaborate with underwriting, reinsurance, agents, vendors, and legal teams, and serve as a claims subject matter expert. Mentor colleagues, improve workflows and training, provide reporting, support policy and underwriting improvements, and participate in industry education.

Provide corporate travelers with expert consultation and booking services for domestic and international air, rail, road, and lodging. Use Galileo and other GDS platforms to arrange complex itineraries, comply with travel policies and regulations, resolve issues, anticipate traveler needs, and identify additional services. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation that includes afternoon and weekend shifts.

Provides bilingual English and Spanish technical customer support via email, SMS, and phone. Troubleshoots customer issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery and customer satisfaction.

The Business Analyst elicits and analyzes domain requirements, business rules, workflows, and stakeholder knowledge for government software engagements. The role produces validated documentation, identifies gaps and ambiguities, tracks changes, facilitates stakeholder sessions, and ensures developers and QA teams have accurate requirements. This remote position requires collaboration across business and technical teams, Agile/Scrum familiarity, strong documentation skills, U.S. citizenship, and eligibility for Public Trust determination and DoD system access.

Manage and improve the Quality Standards and Internal Audit Frameworks within the Integrated Management System (IMS). Maintain IMS documentation, plan and conduct internal audits, support external certification audit readiness, and ensure alignment with evolving certification and regulatory requirements. Collaborate with stakeholders to drive continuous improvement.

Partners with the Chief Customer Officer to improve customer retention, revenue performance, and organizational effectiveness. Owns renewal and retention reporting, customer health and churn analysis, resource models, executive and board narratives, and reporting requirements. Collaborates with Finance, Revenue Operations, Sales, Product Strategy, Systems, and Data teams to align SaaS metrics, forecasts, and business decisions.

Manages a business operations unit by monitoring performance metrics, improving processes, overseeing caseload distribution, ensuring compliance, developing staff, maintaining State agency relationships, resolving escalated complaints, and reporting program effectiveness to leadership.

Provides administrative support for medical and insurance case processes by setting up cases, managing referrals, coordinating documents and signatures, routing reports through quality review, processing faxes, maintaining files, answering calls, and supporting Case Coordinators. The role requires proficiency with office software, attention to detail, customer service skills, and the ability to learn case management systems. Administrative or insurance claims experience and disability insurance knowledge are preferred.

Investigates, evaluates, negotiates, and resolves complex commercial automobile and general liability claims. Manages bodily injury, property damage, coverage, and litigated matters; establishes reserves, develops resolution strategies, oversees defense counsel, negotiates settlements, and pursues recovery opportunities. Maintains regulatory compliance, accurate claim documentation, stakeholder communication, and timely escalation of material issues. Requires extensive commercial casualty claims experience, adjuster licensing, strong judgment, and proficiency with claims systems.