Top Operations & Support Jobs in Orlando, FL

Lead strategy and operations across business operations, marketing, safety, and insurance operations. Own planning, performance management, operating cadences, cross-functional initiatives, automation, partnership evaluation, growth opportunities, and board preparation. Build scalable processes, dashboards, and reporting systems while leading a 15-person multifunctional organization and advising executive leadership on resource allocation, business performance, and execution.

Lead and coach a claims processing team for self-funded employer health plans, enforce SLAs and quality standards, manage claim inventory and backlog, develop policies and procedures, collaborate with Quality/Training and System teams, oversee appeals/subrogation/overpayments, and report performance metrics.

Owns the end-to-end development, testing, launch, monitoring, and maintenance of Gainsight CSP playbooks, health rules, and human handoff alerts. Partners with lifecycle marketing, Customer Success, and RevOps on data architecture, integrations, quality standards, documentation, and troubleshooting. The role ensures scalable, accurate, auditable customer lifecycle automation and serves as the Gainsight subject matter expert for Customer Marketing initiatives.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Provide Tier 2/3 technical support for distributed employees across macOS and Windows endpoints, identity and access platforms, collaboration tools, and office technology. Own complex incidents through root-cause resolution, manage endpoint configurations and compliance, improve ITSM workflows and documentation, support onboarding and device lifecycles, and collaborate with Security and IT Engineering. The role also includes mentoring junior analysts and occasional travel to company offices for deployments and events.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Supports Salesforce and other business systems through user administration, troubleshooting, data imports and cleanup, process automation, documentation, training, and system improvements. The role collaborates cross-functionally to resolve requests, improve operational efficiency, maintain data quality, and support user adoption. It also includes ongoing Salesforce learning and progress toward Salesforce Administrator certification.

Provides post-sales remote technical support for Ricoh software and IT solutions. Handles escalated incidents, troubleshoots application, connectivity, hardware, and software issues, replicates failures in controlled lab environments, documents resolutions, coordinates with vendors and engineering, and maintains knowledge bases. The role also supports installations, customer service recommendations, technical training, certifications, and system administration.

Provides payroll administration and customer support for assigned clients. Manages service cases within SLAs, answers payroll and Workday questions, troubleshoots quarter-end and year-end audits, supports W-2 activities, leads quarterly customer discussions, and recommends process improvements. Collaborates with internal teams to resolve issues, maintains customer documentation, and meets quality and production targets.

A fall 2026 internship opportunity associated with Virginia Tech. The job description does not provide specific responsibilities, qualifications, technologies, compensation, work location, or department details.