Top Operations & Support Jobs in Orlando, FL

Support knowledge sharing, training, communications, and technology adoption for Growth teams. Manage knowledge platforms (SharePoint, AI), coordinate training logistics and materials, measure adoption, drive organizational change, and partner with stakeholders to improve information accessibility and engagement.

Administer and enhance Logik CPQ, build and validate complex quotes, maintain Salesforce data quality, and partner with Sales, Finance, Legal, and Product to ensure accurate quote-to-cash execution.

Lead process improvement initiatives by analyzing and mapping processes, generating solutions, coordinating cross-functional implementation, measuring ROI and metrics, performing business and data analysis, and applying project and change management to ensure adoption and continuous improvement.

Process member enrollments, changes, reinstatements, terminations, renewals, and premium billing. Respond to calls and emails, generate membership documents, support employer groups/vendors/brokers and internal teams, and maintain quality, confidentiality, and divisional production standards.

Manage claims operations including customer contact, investigation, approval and settlement of claims. Work with insurers, providers, members and collections to resolve pending claims, exercise judgment in prioritizing and interpreting processes, and perform advanced administrative and operational support. Remote role with required virtual training and availability for weekday shifts in EST.

Lead cross-functional initiatives, build processes, manage reporting and communications, provide executive administrative support, own vendor relationships, coordinate recruiting and onboarding logistics, and support compliance and finance tracking to ensure smooth operational execution.

Lead Ivanti endpoint management including provisioning, enrollment, OS and 3rd-party patching, application packaging and deployment across Windows/Mac, monitoring and remediation, L2/L3 support, troubleshooting, documentation, security hardening, automation via scripting, and migration/coexistence with Intune.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Administer and configure a complex Salesforce org: manage daily configuration requests, build declarative solutions (Flows, custom objects/fields, layouts), handle DevOps deployments with Copado/GitLab, manage security and data (OWD, permission sets, ETL tools), document requirements in Jira, and continuously optimize platform performance and usability.

Lead strategy and execution of enablement programs for Sales teams, ensuring effective engagement with prospects and improving performance metrics. Build scalable processes, enhance onboarding experiences, and manage training resources for rapid team development.