Top Operations & Support Jobs in Orlando, FL

Leads the strategy, roadmap, team, and budget for marketing, sales, and customer success technology. Owns revenue analytics, executive dashboards, data governance, AI-enabled workflows, vendor management, and cross-functional alignment across the full customer lifecycle. Builds a unified GTM systems ecosystem and ensures leadership has accurate insights into pipeline, bookings, retention, and expansion.

The Business Analyst elicits and analyzes domain requirements, business rules, workflows, and stakeholder knowledge for government software engagements. The role produces validated documentation, identifies gaps and ambiguities, tracks changes, facilitates stakeholder sessions, and ensures developers and QA teams have accurate requirements. This remote position requires collaboration across business and technical teams, Agile/Scrum familiarity, strong documentation skills, U.S. citizenship, and eligibility for Public Trust determination and DoD system access.

Configure, support, and troubleshoot business applications while serving as the primary IT contact for assigned business areas. Resolve escalated issues, document incidents and procedures, recommend system improvements, support projects, and mentor less experienced administrators. The role requires business systems analysis, SQL, end-user application administration, process flowcharting, report and procedure writing, and collaboration with offshore development and QA teams.

Provides first-level technical and customer support for managed services clients, end users, staff, and patients. Resolves incidents and requests through phone, email, chat, and voicemail while following ITIL-based procedures and service levels. Maintains knowledge documentation, supports queue management, mentors new specialists, and escalates complex issues. Requires strong communication, troubleshooting, organizational, and customer service skills, along with Microsoft Office experience.

Manage and improve the Quality Standards and Internal Audit Frameworks within the Integrated Management System (IMS). Maintain IMS documentation, plan and conduct internal audits, support external certification audit readiness, and ensure alignment with evolving certification and regulatory requirements. Collaborate with stakeholders to drive continuous improvement.

Partners with the Chief Customer Officer to improve customer retention, revenue performance, and organizational effectiveness. Owns renewal and retention reporting, customer health and churn analysis, resource models, executive and board narratives, and reporting requirements. Collaborates with Finance, Revenue Operations, Sales, Product Strategy, Systems, and Data teams to align SaaS metrics, forecasts, and business decisions.

Manages a business operations unit by monitoring performance metrics, improving processes, overseeing caseload distribution, ensuring compliance, developing staff, maintaining State agency relationships, resolving escalated complaints, and reporting program effectiveness to leadership.

Provides administrative support for medical and insurance case processes by setting up cases, managing referrals, coordinating documents and signatures, routing reports through quality review, processing faxes, maintaining files, answering calls, and supporting Case Coordinators. The role requires proficiency with office software, attention to detail, customer service skills, and the ability to learn case management systems. Administrative or insurance claims experience and disability insurance knowledge are preferred.

Investigates, evaluates, negotiates, and resolves complex commercial automobile and general liability claims. Manages bodily injury, property damage, coverage, and litigated matters; establishes reserves, develops resolution strategies, oversees defense counsel, negotiates settlements, and pursues recovery opportunities. Maintains regulatory compliance, accurate claim documentation, stakeholder communication, and timely escalation of material issues. Requires extensive commercial casualty claims experience, adjuster licensing, strong judgment, and proficiency with claims systems.

Build and lead the company’s Revenue Operations function from the ground up. Own HubSpot, revenue data architecture, lifecycle processes, dashboards, forecasting, pipeline management, and GTM tooling. Partner across Sales, Talent, Partnerships, Finance, and Leadership to standardize processes, improve revenue visibility, support planning and compensation, and establish a scalable RevOps roadmap.