Top Operations & Support Jobs in Orlando, FL

As a Claims Manager, you will manage claims investigations, collaborate with teams, analyze claims data, and ensure efficient resolution while maintaining relationships with stakeholders.

Manage procurement strategies and category management, driving cost savings and supplier performance while overseeing a team and developing sourcing strategies.

Own complex customer escalations across applications, GPUs, compute, networking, storage, cloud, and the WEKA Data Platform. Diagnose root causes, develop permanent fixes, provide engineering-ready defect reports, author technical advisories and knowledge-base content, improve tooling and support processes, mentor engineers, deliver training, and participate in 24/7 on-call coverage. Serve as the subject matter expert for NVIDIA Cloud Partner and DGX Cloud environments, collaborating with NVIDIA and customer engineering teams.

Own Hologram’s revenue operations function, including Salesforce administration, GTM systems, CRM-billing-finance integrations, deal desk processes, commissions, renewals automation, lead routing, and self-serve reporting. Partner with Sales, Marketing, Finance, and Engineering to improve quoting, contracting, billing accuracy, pipeline visibility, and renewals. Build the RevOps roadmap and use automation and AI agents to create scalable operational processes.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Supports NCR PMO travel administration by preparing and reviewing travel authorizations, verifying compliance with Federal Travel Regulations, contracts, FARs, and company policies, resolving traveler issues, reviewing expenses, uploading authorizations and reports to client systems, and reconciling expense payments. The role requires strong organizational, analytical, communication, accuracy, deadline-management, and problem-solving skills, with extensive use of Excel, Outlook, and Teams.

Provides frontline support for AgencyBloc’s software products through phone, email, video, and live chat. Troubleshoots client issues, conducts brief training, answers product questions, promotes adoption, and collaborates with internal teams. The role requires insurance or software-support experience, strong communication and problem-solving abilities, proficiency with Google Suite and Microsoft Office, and the ability to manage multiple priorities while meeting customer satisfaction and efficiency goals.

Lead strategy and operations across business operations, marketing, safety, and insurance operations. Own planning, performance management, operating cadences, cross-functional initiatives, automation, partnership evaluation, growth opportunities, and board preparation. Build scalable processes, dashboards, and reporting systems while leading a 15-person multifunctional organization and advising executive leadership on resource allocation, business performance, and execution.

Lead and coach a claims processing team for self-funded employer health plans, enforce SLAs and quality standards, manage claim inventory and backlog, develop policies and procedures, collaborate with Quality/Training and System teams, oversee appeals/subrogation/overpayments, and report performance metrics.

Owns the end-to-end development, testing, launch, monitoring, and maintenance of Gainsight CSP playbooks, health rules, and human handoff alerts. Partners with lifecycle marketing, Customer Success, and RevOps on data architecture, integrations, quality standards, documentation, and troubleshooting. The role ensures scalable, accurate, auditable customer lifecycle automation and serves as the Gainsight subject matter expert for Customer Marketing initiatives.