The Role
Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.
Summary Generated by Built In
This is a remote position.
We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers.
Requirements
Key Responsibilities
- Provide technical support to users experiencing issues with the telehealth platform
- Troubleshoot login issues, connectivity problems, and general system errors
- Guide users through platform features and functionalities
- Escalate complex technical issues to engineering teams when needed
- Document issues, resolutions, and recurring problems
- Collaborate with product and engineering teams to improve user experience
Requirements
- Fluency in English (spoken and written) is required
- Proven experience in technical support or IT helpdesk roles
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with web-based applications and basic system diagnostics
- Strong attention to detail and problem-solving mindset
Preferred Qualifications
- Experience in telehealth or healthcare technology environments
- Basic understanding of APIs, integrations, or system workflows
- Experience with ticketing systems (Zendesk, Freshdesk, etc.)
Skills Required
- Fluency in English (spoken and written)
- Proven experience in technical support or IT helpdesk roles
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with web-based applications and basic system diagnostics
- Strong attention to detail and problem-solving mindset
- Experience in telehealth or healthcare technology environments
- Basic understanding of APIs, integrations, or system workflows
- Experience with ticketing systems (Zendesk, Freshdesk, etc.)
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The Company
What We Do
Apricot International is a platform that connects companies with exceptional talent from the MENA region, including Palestine, focusing on areas often overlooked by the global industry. They help startups scale by providing top talent in engineering, operations, and sales, handling HR and offering remote job opportunities.
