Top Operations & Support Jobs in Orlando, FL

Leads day-to-day call center operations across remote and brick-and-mortar settings, including sales performance, customer service, workforce leadership, employee development, budgeting, strategic planning, and operational improvement. Oversees managers and supervisors, analyzes sales data and trends, launches call center initiatives, improves cost efficiency, supports retention, and partners with senior stakeholders to advance enterprise-wide performance.

Supports the COO across legal and compliance research, contract drafting, process design, documentation, automation, reporting, analysis, and cross-functional project management. The role owns ambiguous business problems through implementation, develops repeatable processes, supports integration across brands, drives adoption, and transitions completed work to appropriate long-term owners.

Performs front-office administration for a collision service center, including teammate support and training, payroll and HR recordkeeping, accounts payable and receivable, cash handling, customer service, and adherence to company procedures. Maintains accurate records, manages competing priorities, and ensures a consistent customer experience in a fast-paced production-shop environment.

Provides general administrative support to managers and department staff, including calendar management, meeting coordination, travel arrangements, correspondence, mail distribution, visitor reception, report and presentation preparation, filing, records maintenance, data entry, and form completion. Supports a construction estimating team in a project office and uses Microsoft Office and HNTB software applications.

Provide internal and external customer support for order, technical, payment, and claims issues. Coordinate with relevant teams to manage order changes, completions, expediting, credit matters, account blocks, tracking, and communications. Document order information, assumptions, and decisions in company systems. Analyze statistics, forecasting, and pacing using available tools while ensuring complete case ownership and customer satisfaction.

Manages and supports desktop, laptop, and VDI environments across the firm. Responsibilities include software packaging and deployment, patching, inventory and license management, compliance reporting, image creation, workstation management, application testing and configuration, troubleshooting, and technical documentation. The role requires advanced Windows, SCCM, Intune, PowerShell, Active Directory, and Group Policy expertise, along with strong communication and prioritization skills.

Oversee office administrators, schedules, customer service, reservations, pre-orders, payments, shipping and pickup orders. Coordinate with Disney managers, warehouse, operations, accounting, and partnership teams. Maintain office supplies, resolve customer and operational issues, support inventory management, and ensure efficient office operations. The role requires a flexible schedule of 45 hours per week, including weekdays and weekends.

Serves as the primary contact for clients through phone, email, SMS, HubSpot, webinars, and events. Responsibilities include onboarding, proactive outreach, customer support, account maintenance, payment and collections follow-up, event assistance, and relationship building. The role requires presenting to groups, resolving issues, maintaining accurate CRM records, improving customer processes, and traveling domestically and internationally approximately quarterly, including occasional evenings and weekends.

Configure and optimize Oracle HCM Absence Management across global leave programs. Diagnose data, workflow, integration, and production issues; support testing and quarterly releases; maintain documentation and controls; and partner with HR, Payroll, Benefits, IT, and architecture teams. Lead HRIS workstreams, process improvements, automation, M&A integrations, stakeholder training, and governance activities while ensuring compliant, accurate, and scalable absence operations.

Provides onsite support at customer warehouse and production facilities, helping workers and supervisors navigate check-in, attendance, performance, conflicts, and Wonolo app processes. Conducts worker orientations, monitors assignments, sends reports, documents outcomes, and manages no-shows or departures. Builds client relationships, communicates staffing issues, de-escalates situations, and supports recruiting and onboarding. Requires flexible morning, evening, or overnight availability, local travel, reliable transportation, and comfort working with diverse stakeholders in industrial environments.