This posting has been extended beyond it's anticipated closing date.
JOB SUMMARY
We're looking for a strategic and execution-focused Director of Digital Operations to support our high-performing Digital Retention team. This leader will be responsible for overseeing digital performance analytics, ensuring operational excellence, and bridging efforts between digital and offline retention programs. The ideal candidate is highly analytical, deeply collaborative, and able to translate complex performance trends into clear, executive-ready narratives.
MAJOR DUTIES AND RESPONSIBILITIES
Performance Management & Insights
- Monitor and analyze the performance of digital retention initiatives
- Own the digital retention data pipeline, ensuring timely, accurate, and actionable reporting
- Provide weekly, monthly, and quarterly readouts to executive stakeholders, surfacing key insights, risks, and opportunities
Cross-Functional Coordination
- Serve as the operational liaison between digital and offline retention teams (e.g. call centers, field teams)
- Ensure campaign alignment across channels and coordinate timing, messaging, and audience strategies
- Manage feedback loops to continuously improve customer retention efforts across touchpoints
Operational Excellence
- Identify and implement tools, processes, and workflows that enhance digital retention efficiency
- Drive data governance practices and partner with analytics, marketing ops, and SDIT teams to optimize data quality
- Support budget tracking, vendor relationships, and KPI alignment across the digital retention ecosystem
Team Leadership & Influence
- Lead a small team of analysts and operations specialists (as applicable)
- Act as a thought partner to digital retention leadership, helping to shape roadmap and strategy
- Foster a culture of accountability, innovation, and continuous improvement
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
- Work through complex, enterprise level issues with a methodical approach.
- Possess a self-motivated, competitive spirit and desire to manage and motivate team.
- Carry a positive and professional demeanor.
- Detailed orientated with exceptional analytical skills.
- Ability to effectively negotiate with vendors and partners to drive optimal sales volume.
- Knowledge of sales strategies and procedures
- Knowledge of pricing, contract and billing procedures
- Ability to travel to multiple locations.
- Knowledge and ability to use computer and software applications.
- Expert knowledge of telecommunications products and services
- Outstanding leadership skills to function as a strategic business leader able to align with company.
- Advanced knowledge of all functions and related tasks in the area of retail and sales operations
Required Education
- Bachelor's degree or equivalent industry experience required.
Required Related Work Experience and Number of Years
- Management experience 10+ years
- Sales management experience in the cable/telecommunication industry 8+ years
- Program management experience 5+ years
- Digital marketing experience with a proven track record of driving performance 3+ years
WORKING CONDITIONS
- Office environment
MST705 2025-49948 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
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At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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