Top Operations Manager Jobs

Manage a financial servicing operations team handling payments, billing changes, auto-pay, credit reporting, account closures, rewards, and vendor onboarding. Establish SLAs, quality controls, reporting, SOPs, audit trails, and capacity models. Lead escalations involving financial and regulatory risk, partner with Product and Engineering on requirements and automation, and reduce manual workflows through process improvement and migrations.

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.

Oversee operational and financial performance for an assigned single-family rental market. Responsibilities include P&L and budget analysis, property inspections, vendor management, leasing and pricing coordination, compliance, emergency response, KPI reporting, process improvement, and leadership of field support teams. The role requires regular property visits, cross-functional collaboration, customer satisfaction oversight, asset preservation, and accountability for market profitability and operational performance.

Leads strategic planning, operational improvement, market research, financial analysis, business development, and high-impact cross-functional projects. Partners with senior leadership to execute growth initiatives, improve efficiency, and monitor performance. Drives AI-first workflow transformation by identifying use cases, building scalable automations, coaching teams, and establishing governance and quality standards.

Leads Product Operations across Product and Engineering, partnering with the CPO to manage planning, roadmaps, reporting, operating cadences, agile delivery, compliance, pricing operations, and process integration. Builds dashboards and operational tools, oversees compliance questionnaires and pricing governance, improves execution practices, and manages a small team while scaling the Product Operations function.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Leads Marketing strategy, planning, budgeting, resource allocation, organizational effectiveness, reporting, and cross-functional program execution. Builds operating systems, improves workflows, oversees marketing operations and technology, and manages a high-performing team. Partners with executive leadership, Finance, and Business Operations to prioritize investments, track performance, remove blockers, and scale the Marketing organization.

The Operations Program Manager leads hardware introductions and production ramps, ensuring timely execution, quality, and cost-effectiveness while coordinating cross-functional teams.

Own renewal strategy and operations by translating retention metrics into executive insights, designing forecasting, quoting, and renewal workflows, building governance frameworks and playbooks, improving CRM and renewal-system data quality, and leading cross-functional initiatives with Sales, Finance, Deal Desk, Product, IT, Legal, Customer Success, BI, and RevOps.

Leads global pricing operations, ensuring merchant and partner pricing is accurately configured, validated, reconciled, and compliant with contracted terms and SOX controls. Partners with Sales, Legal, and Pricing Product on complex deals, resolves escalated issues, develops pricing models, analyzes data, and drives process improvements and automation. Manages and develops a team of pricing operations analysts while supporting broader pricing transformation initiatives.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

Manages Samsung authorized service locations across a region, ensuring technical standards, operational processes, and brand requirements are met. Investigates escalations, monitors support queues, analyzes KPIs, identifies performance gaps, develops corrective action plans, and delivers operational reports. Partners with client operations, training, engineering, field teams, and service partners to improve support processes, onboard personnel, and maintain repair guideline compliance. Conducts on-site visits and provides cross-functional field support.

Lead operational delivery and client relationships for enterprise print and mail accounts. Manage service performance, SLAs, P&L, and a team of 15–20. Drive process improvements, profitability, and customer-facing strategy, business reviews, and executive presentations within a managed services/BPO environment.

Lead operational delivery and client relationships for enterprise print and mail accounts. Manage P&L, drive service improvements, ensure SLAs, run executive reviews, and lead a team of 15–20 direct reports to improve efficiency, quality, and profitability.

Manages business operations activities including configuration, risk, schedule, documentation, records, vendor coordination, and service-provider actions. Analyzes portfolio data and presents recommendations, roadmaps, risks, dependencies, strategic alignment, project changes, and funding issues for a government customer.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Oversee daily e-commerce operations, including online orders, product listings, inventory, deliveries, customer service, reporting, and process optimization. Lead e-commerce associates, provide training, manage budgets, ensure regulatory compliance, investigate complaints, and implement strategies that improve efficiency, customer satisfaction, and profitable sales. Collaborate with merchandising, marketing, IT, and customer service teams while analyzing performance metrics and identifying growth opportunities.

Own Hive’s live US customer operations in Texas, including operator recruitment, training, shift coverage, safety, quality, KPIs, customer communication, incident resolution, and continuous improvement. Build the initial US operating infrastructure, support early autonomous-machine deployments, establish scalable procedures, and create feedback loops with Product, Engineering, and Delivery teams. Lead operators and develop reliable, safe, and predictable operations across customer sites.

Build and own Mytra’s internal operating system, including information architecture, AI-assisted workflows, documentation, and cross-functional processes. Establish reliable handoffs from sales through deployment, surface dependencies and risks, translate between commercial, product, engineering, and operations teams, and drive adoption of scalable communication and documentation standards. Configure tools and automate workflows using AI-native approaches to turn tribal knowledge into repeatable operating infrastructure.

Drives operational excellence across global product and innovation teams by optimizing product tools, standardizing processes, defining metrics, improving portfolio visibility, managing operating cadences, tracking initiatives, and creating executive communications. Partners cross-functionally with Product, Engineering, Marketing, Sales, and Innovation to connect strategy with execution and influence outcomes in a matrixed environment.

Lead and maintain ECLF's operational framework, including policy and procedure management, business systems administration, cross-functional coordination across lending, capital, portfolio administration and asset management teams, contract and payments management, program monitoring, and support for program development and implementation. Serve as program management lead and ECLF representative on Enterprise-level operational and data governance initiatives, audits, and systems improvements.

Own workforce strategy and capacity planning across Operations, translating forecasts into staffing and headcount plans. Lead implementation of a workforce management platform, build automated forecasting and scheduling processes, develop capacity and scenario models, and advise leadership on staffing, budgets, shrinkage, overtime, service levels, and intraday adjustments. Partner cross-functionally with Operations, Engineering, Data, Finance, and external vendors.

Leads global business transformation through process improvement, analytics, automation, and AI. Identifies operational inefficiencies, develops dashboards and KPI frameworks, builds AI-assisted workflows and automations, and delivers scalable solutions using tools such as Power Platform, Copilot, and modern data platforms. Partners with business and technology leaders, leads prototyping and implementation initiatives, measures outcomes, and drives organizational adoption of innovative solutions.

Leads Parts and Service operations across multiple locations, coaching managers to increase revenue, efficiency, profitability, and customer satisfaction. Drives aftermarket strategies, staffing, recruitment, training, performance metrics, safety, facility, and fleet management. Ensures operational execution aligns with business plans and financial objectives while maintaining strong internal and external customer relationships.

Manage Rockford operations for scheduling, measuring, purchasing, installation and service of windows, siding and doors. Recruit, train and lead a 4–6 person team, ensure on-time, quality installs, handle escalations, maintain installer payables, onboard installation partners, and drive customer satisfaction metrics.