Top Operations Manager Jobs

Leads field operations for industrial and environmental service projects, emphasizing safety, regulatory compliance, efficiency, profitability, and continuous improvement. Oversees personnel, equipment, materials, budgets, vendors, subcontractors, client relationships, incident investigations, performance metrics, training, and corrective actions. Provides leadership and mentorship to supervisors and field crews while ensuring safe, effective service delivery across multiple projects.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Partners with executive leadership on strategic initiatives, business transformation, growth strategy, operational improvement, and enterprise planning. Develops financial models, business cases, market analyses, investment evaluations, and executive recommendations. Leads cross-functional projects, supports acquisitions and partnerships, prepares board and leadership presentations, and provides data-driven decision support. Works with regional operations teams to improve revenue, performance, and organizational effectiveness.

Lead and integrate IT, security, facilities, and catering for Constellation’s Berkeley research center. Set strategy, budgets, KPIs, and risk/compliance standards; manage ~11–15 staff with four direct reports; drive cross-domain coordination, incident response, and continuous operational improvement to enable world-class AI safety research.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.

Manage and coach team leaders to meet client SLAs and financial targets. Oversee staffing, performance management, reporting, client relationships, process improvements, and cross-functional collaboration with HR, Training, Quality, WFM and Talent Acquisition.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Manages Samsung authorized service locations across a region, ensuring technical standards, service processes, KPI performance, and operational requirements are met. Investigates escalations, supports partner networks, develops corrective action plans, improves SOPs, analyzes support data, prepares reports, and collaborates with operations, training, engineering, and field teams. The role includes onboarding field staff, conducting quarterly site visits, providing feedback, and traveling up to 80% of the time.

Lead payments governance and risk policy oversight for merchant services: review merchant business models, evaluate third-party processor controls, resolve escalations, ensure card network and regulatory compliance, perform onsite client assessments, document prohibited/restricted products, produce executive reports, and drive process improvements across stakeholders.

Build and manage VEG’s enterprise knowledge strategy and operations. Establish governance standards for organizing, owning, reviewing, updating, and retiring knowledge. Improve the knowledge library, coordinate subject-matter experts, and resolve content gaps or conflicts. Partner with ServiceNow and technology teams to enhance search and self-service. Use search analytics, support trends, feedback, virtual-agent data, AI, and automation to improve access to reliable information.

Leads strategic R&D operations for Dental Solutions, partnering with senior leadership to translate strategy into execution, improve organizational performance, coordinate cross-functional initiatives, manage business reviews and reporting, support financial planning and resource allocation, and advance global laboratory capabilities. The role requires strong business acumen, executive communication, influence without direct authority, and experience operating in complex matrixed environments.

Oversee contact center account operations, client relationships, service-level performance, quality, workforce alignment, reporting, escalations, compliance, and continuous improvement. Lead functional leaders and large teams while managing budgets, forecasts, costs, KPIs, and customer experience outcomes. Partner with Quality, Training, Workforce, and Talent Acquisition teams to deliver operational excellence and scale programs.

Leads Uber Freight’s After Hours operations and Account Management team on a rotating schedule. Owns workload, staffing, service levels, escalations, performance metrics, process improvements, and operational continuity. Coaches and develops employees, manages productivity and quality, addresses performance gaps, and partners with daytime, international, and senior leadership teams to ensure seamless customer support and operational efficiency.

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

Lead and manage one or more fraud operations teams (vendors or inter-affiliates) to minimize fraud losses. Oversee portfolio decisions using risk/reward and customer-centric approaches, implement detection strategies, monitor operational objectives, manage budgets and resources, participate in change management, ensure compliance with laws and policies, and escalate control issues while supervising team performance.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Lead cross-functional programs and process design to scale company operations. Drive AI-first adoption (LLMs, internal agents), standardize software stacks, build operating cadence and reporting, optimize supply chain automation, and deliver a quarterly initiative roadmap in partnership with Engineering, Sales, Marketing, and Operations.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Manages employee benefits operations, including team leadership, workforce planning, budgeting, KPI monitoring, risk management, client retention, process improvement, and technology enablement. Implements operational strategies, improves workflows, ensures regulatory and policy compliance, supports business growth, and partners cross-functionally to enhance service quality, efficiency, profitability, and client and colleague experiences.

The Operations Manager oversees the daily operations of a shelter, managing staff, ensuring safety and compliance, and driving quality improvement initiatives.

Own GTM strategy and operations, including KPI dashboards, revenue planning, quota tracking, forecasting, business reviews, and process optimization. Partner cross-functionally with Sales, Finance, Marketing, Product, and Customer Success to improve data integrity, operational efficiency, and growth. Build AI agents to automate recurring workflows and reporting. Use analytics and customer engagement metrics to generate actionable recommendations and drive measurable business outcomes.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Manage corporate security operations including office, event, and field security; develop programs and frameworks ensuring physical safety; oversee vendor performance and emergency response initiatives; require extensive experience in multi-office environments and crisis management.

Manage a financial servicing operations team handling payments, billing changes, auto-pay, credit reporting, account closures, rewards, and vendor onboarding. Establish SLAs, quality controls, reporting, SOPs, audit trails, and capacity models. Lead escalations involving financial and regulatory risk, partner with Product and Engineering on requirements and automation, and reduce manual workflows through process improvement and migrations.

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.