Top Artificial Intelligence Operations & Support Jobs

Leads Airwallex’s global product-led growth operating system, including funnel analytics, KPI frameworks, dashboards, experimentation, campaign measurement, growth technology, and reporting automation. Manages a team spanning growth operations, analytics, experimentation, and systems. Partners cross-functionally to identify conversion opportunities, improve onboarding and activation, evaluate experiments, and scale successful initiatives across a regulated fintech environment.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.

Own revenue operations, billing, collections, contracts, vendor and partner administration, recruiting and people operations, compliance, systems, and process documentation. Build scalable workflows, hire and manage an Operations Associate, reconcile systems, improve operational controls, and gradually take ownership of the company’s operating cadence and strategic initiatives.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Coordinates day-to-day workplace operations for the Chicago office, including purchasing, office supplies, lunch and snack programs, guest reception, mail and deliveries, events, vendor and building communications, facilities support, inventory, and expense tracking. The role keeps the office organized, stocked, welcoming, and functional while serving as the primary point of contact for workplace questions and logistics.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Leads Americas sales and customer success operations, including planning, forecasting, pipeline and renewal governance, operating cadences, coverage models, customer lifecycle processes, metrics, and strategic go-to-market initiatives. Partners with Sales, Customer Success, Finance, People, IT, and Applications to improve productivity, systems, automation, and decision-making. Manages and develops a team while advising senior and executive leadership.

Own day-to-day NYC office operations, including facilities, vendors, access, supplies, events, onboarding, workplace IT, budgets, compliance, and emergency preparedness. Build scalable office processes and playbooks from scratch, manage workplace tools and equipment, coordinate new-hire setup, negotiate vendor relationships, and create a hospitality-focused employee experience. The role is fully onsite five days per week with occasional early mornings and evenings.