Top Artificial Intelligence Operations & Support Jobs

Serves as the primary IT resource for a 60-person organization, providing end-user support across Windows, macOS, and Linux. Manages onboarding, offboarding, identity platforms, endpoint provisioning, Microsoft 365, Google Workspace, cloud infrastructure, networks, backups, cybersecurity controls, asset lifecycles, and technology vendors. Administers AWS and Azure environments, SSO, Okta, and password management solutions while troubleshooting issues and maintaining secure, reliable systems.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Own and scale Sonar’s NetSuite environment through administration, configuration, access management, change control, integrations, custom SuiteScript solutions, workflows, data migrations, reporting, testing, and IT general controls. Partner with Finance, Accounting, IT Operations, and other stakeholders to improve business processes, resolve incidents, maintain compliance, and support user adoption through training and documentation.

Lead end-to-end coordination of major IT incidents, run incident bridges, communicate status to stakeholders, drive RCA and post-incident remediation, maintain SOPs/runbooks and dashboards, and identify process improvements and automation opportunities.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Part-time Revenue Operations contractor to design and run GTM tools, evaluate and integrate tech stack (HubSpot-centric), build outbound sequences, maintain enrichment and data quality, manage HubSpot workflows and reporting, and document systems for operational continuity.

Provide high-touch executive support to the CMO: manage and optimize calendar, run marketing leadership cadence, design Human+AI workflows to automate admin, coordinate cross-functional programs, handle complex travel and same-day expenses, protect confidential information, and proactively remove operational friction to keep leadership focused on strategic work.

Provide high-level administrative and strategic support to the CEO and CRO, managing complex calendars, travel, expenses, board logistics, executive communications, reports, and meeting execution. Serve as a trusted liaison to stakeholders and the Board, design presentations, coordinate executive offsites, handle select personal tasks, and drive cross-functional follow-through to maximize leadership bandwidth.

Lead the commissions function end-to-end: plan design, quota support, calculation and payout, CaptivateIQ administration, reporting, dispute resolution, and scaling processes and team to align incentives with company GTM and pricing evolution.

The Chief of Staff will support the COO and CEO, drive strategic initiatives, ensure operational alignment, and facilitate decision-making in the fast-paced AI healthcare space.