Top Artificial Intelligence Operations & Support Jobs

Investigate and resolve second-line technical support issues across Orbital’s AI products. Responsibilities include diagnosing bugs using logs, traces, monitoring, and AI tools; reproducing issues; escalating serious incidents; communicating clearly with customers and internal teams; improving runbooks; and contributing guided, low-risk bug fixes. The role supports US teams and offers growth toward engineering or product responsibilities.

Own the company’s operating cadence, including leadership meetings, business reviews, planning, and goal tracking. Prepare board and investor materials, analyze business performance, and lead strategic projects for the CEO and CFO. Design scalable internal processes, support market and partnership evaluations, and drive cross-functional initiatives to completion. The role requires strong analytical, communication, ownership, discretion, and ambiguity-management skills.

Coordinates creators throughout onsite shoots, manages schedule changes, communicates creator status to production and casting teams, and supports casting through creator sourcing and self-tape review. Maintains office and studio readiness by handling deliveries, stocking supplies, and cleaning. Assists production teams with shoot setup, errands, and general crew support.

Resolve complex customer technical issues across Linux, networking, security, Kubernetes, cloud, storage, and ML environments. Diagnose problems, automate workflows with Python and Bash, support model deployment and inference pipelines, communicate resolutions, escalate unresolved issues, and maintain troubleshooting documentation. The role requires rotational shifts or on-call availability and remote work in the USA.

Leads Customer Support, Payments, and Product Operations across Latin America. Manages operations leaders and teams, owns SLAs, KPIs, quality, costs, capacity planning, and process optimization. Drives automation and AI initiatives, strengthens controls and QA, partners with Product, Engineering, Growth, Risk, Legal, and Finance, manages escalations, and reports operational performance to leadership.

Supports the CEO by managing calendars, meetings, travel, communications, executive documents, board-level coordination, action tracking, and confidential information. Coordinates across leadership and business functions, conducts research, prepares decision-making summaries, and assists with strategic initiatives and special projects. Requires excellent organization, communication, discretion, judgment, and follow-through in a fast-paced, cross-functional environment.

Own and optimize Pangram’s HubSpot CRM, revenue workflows, forecasting, dashboards, pipeline analytics, and data hygiene. Partner cross-functionally with Sales, Marketing, Finance, and Operations to automate processes, reduce administrative work, identify growth opportunities, and support executive, investor, and business reviews. This is a full-time, on-site role in Brooklyn.

Lead and scale global member community operations, including recruitment, onboarding, engagement, retention, incentives, panel health, and performance monitoring. Manage community and member operations teams, implement AI-driven workflows and personalized communications, track KPIs, and collaborate with Product, Design, Customer Success, and Data Strategy teams to support enterprise research timelines and platform improvements.

Supports global fintech events through speaker onboarding, content coordination, marketing collateral accuracy, speaker communications, gifts and experiences, post-show follow-up, onsite speaker areas, purchasing, shipping, and tracking. Requires strong planning, communication, customer service, attention to detail, Spanish fluency, flexibility across time zones, and travel for onsite event delivery.

Provides Tier 1+ local and remote technical support for employees and contractors. Responsibilities include troubleshooting Windows, Mac, iPad, Microsoft 365, Microsoft Entra ID, Active Directory, networks, printers, VOIP, conference-room technology, and desktop applications. The role manages tickets, user access, hardware provisioning, onboarding, documentation, knowledge-base updates, and customer communication while escalating complex identity and security issues appropriately.