Top Artificial Intelligence Operations & Support Jobs

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provides first-line technical support for Microsoft 365, account access, devices, and service requests. Troubleshoots Active Directory and Microsoft Entra ID issues, supports Microsoft 365 applications, manages incidents in ServiceNow, assists with Intune enrollments and mailbox permissions, documents procedures, communicates with end users, and escalates advanced compliance, access, and migration issues.

Provides hands-on junior IT and data center support, including racking and cabling servers and switches, troubleshooting basic connectivity, power cycling equipment, replacing components, and assisting with hardware deployment. Manages laptops, end-user devices, asset records, equipment returns, secure wiping, configuration, and shipping. Follows documented procedures, escalates complex issues, and supports remote IT teams and portfolio companies.

Provides hands-on employee IT support and systems administration across macOS, Linux, and Ubuntu environments. Responsibilities include device provisioning, troubleshooting hardware, software, accounts, printers, collaboration tools, conference-room technology, VoIP, and SCIF-related unclassified systems. The role also supports Linux workstations, on-premises servers, storage, lab equipment, patching coordination, access, monitoring, documentation, and issue escalation. Work is primarily on-site and involves coordination with users, vendors, and technical infrastructure teams.

Administers Linux and Windows systems, virtualization platforms, and software platforms such as Splunk. Provides Tier 1 and Tier 2 support, troubleshooting, maintenance, system optimization, capacity planning, and lifecycle management. Requires extensive systems administration experience, technical expertise, a technical degree or equivalent experience, and TS/SCI clearance with polygraph eligibility.

Own complex, urgent hiring requests for US-based and specialized talent from intake through start date. Set hiring timelines, manage risks and escalations, coordinate sourcing, assessment, operations, and onboarding teams, and improve hiring funnels and playbooks. Track hiring metrics, provide leadership reporting, collaborate with product and engineering on matching and assessment tools, and coach teammates. The role is onsite in San Francisco or Palo Alto and requires occasional travel.

The Enterprise Solutions Manager drives operational excellence and client success through strategic analysis, process optimization, and project management, collaborating with various teams to deliver AI solutions.

Provides Tier II desktop and service desk support for Windows and macOS users in an enterprise, government-regulated environment. Troubleshoots hardware, software, peripheral, Microsoft 365, networking, and connectivity issues; manages tickets, Active Directory accounts, access controls, and remote support tools. Follows cybersecurity, ITIL, RBAC, SLA, and compliance requirements while supporting shift-based operations and communicating with end users.

General talent-network posting inviting engineers, designers, commissioning specialists, and other professionals to share their skills and career interests. The company will contact candidates when a future opportunity aligns with their background. No specific responsibilities, qualifications, technologies, compensation, or work location are provided.

Provides advanced technical support to AVEVA software customers through phone, email, and chat. Troubleshoots software, installation, commissioning, compatibility, automation, and MES issues; documents resolutions in CRM systems; creates technical knowledge content; supports product quality initiatives; and leads knowledge transfer for junior staff. The role may include technical presentations, customer events, on-call support, and limited domestic and international travel.