Top Artificial Intelligence Operations & Support Jobs

The Channel Co-Sell Director drives revenue through partner ecosystems and marketplaces, ensuring effective co-selling and enablement programs for cloud transactions and partnerships.

Administer and maintain Nearmap's revenue tech stack (Salesforce, CPQ, NetSuite), build declarative automation, configure Conga CPQ, monitor integrations, support end users, run UAT, maintain documentation, and coordinate changes with global admins and engineering.

Supervise and coach a team of 10+ inbound contact center agents, monitor calls, troubleshoot account/product issues, document resolutions, maintain performance targets, update reference materials, and foster team motivation and quality customer service.

Part-time Operations Coordinator responsible for coordinating printing, scanning, assembly, shipping, mail handling, and document management. Support office logistics, maintain physical and digital records, assist legal and operations teams with administrative workflows and quality checks, and liaise with vendors and couriers to ensure timely, accurate filings and deliveries.

Provide high-leverage support to the CEO managing calendar, inbox, travel, expenses, and confidential information. Run NYC office operations, coordinate with SF office manager, support London office setup, plan meetings and events, and handle vendor and facilities relationships.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Provide technical support for enterprise customers: investigate and resolve issues from triage to resolution, analyze logs and system behavior, reproduce bugs, use AI tools to speed analysis, document solutions and playbooks, and share product feedback with Product and Engineering.

Lead and administer NetSuite ERP and related enterprise systems (Coupa, Ramp), design/configure workflows, integrations (EDI, REST/SOAP) and automations, support ERP implementations/upgrades, partner with Finance/Operations to optimize processes, and drive AI-enabled solutions to improve inventory, procurement, manufacturing, and financial operations.

Provide phone, chat and email technical support for the DISCO e-discovery platform; troubleshoot data files, browser/network and SaaS issues; create custom reports (Quicksite, Kibana, Excel); escalate and collaborate with engineering; mentor junior analysts; contribute product feedback and documentation to improve the platform.

Provide Tier 2 technical support for enterprise B2B SaaS customers: triage and resolve complex production issues, debug Python and no-code agents, investigate integrations and REST APIs, use monitoring tools, build automation/diagnostic scripts, and escalate product defects. Collaborate with Customer Success, Product, and Engineering to improve the platform and customer outcomes.