Hybrid: 2-3 days in office in Los Angeles
We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals.
Responsibilities
- Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
- Log, route, update, document, and close support tickets.
- Assist with user account administration.
- Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
- Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
- Perform routine systems testing and production tasks.
- Review and validate user manuals, procedures, and instructional materials.
- Support office printers and high-speed commercial printing equipment as needed.
- Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
- Coordinate with developers, managers, and other IT teams.
- Lift and move office supplies and equipment weighing up to 20 pounds.
Required Experience
- Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
- At least one year of experience within the past five years in two or more of the following areas:
- User account administration.
- IT service desk or application support.
- Secure file transfer (SFTP).
Required Skills
- Strong customer service and telephone and email support skills.
- First-level technical troubleshooting and support triage.
- Accurate ticket management, documentation, and reporting.
- Sound judgment when handling private data and escalating issues.
- Strong organizational, problem-solving, and verbal and written communication skills.
- Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.
Education
High school diploma or equivalent.
Skills Required
- Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers
- At least one year within the past five years in two or more of the following: user account administration, IT service desk or application support, secure file transfer
- High school diploma or equivalent
- Ability to lift and move office supplies and equipment weighing up to 20 pounds
What We Do
Newhouse Project Consulting (NPC) is a boutique San Francisco Bay Area consulting firm focused on organizational excellence and sustainable transformation. It provides change-management strategy and adoption support, staff augmentation for temporary or long-term needs, AI advisory services, and Salesforce-partner expertise spanning requirements analysis through post-implementation operations. NPC also promotes mental-health literacy and ESG initiatives, helping organizations achieve lasting operational and societal outcomes.
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