Top Operations & Support Jobs

Provide Tier 2 escalation support for enterprise IT systems: troubleshoot Windows servers/desktops, Entra ID, Intune, Meraki, and enterprise apps; manage ITSM platform, incidents, changes, documentation, onboarding/offboarding, and support site buildouts and relocations.

Work with the CEO and Strategy & Ops Lead to run metrics and dashboards, maintain operating cadence (OKRs, leadership prep), execute growth experiments (outbound, CRM, pipeline reporting), perform payer and market research, and deliver data-driven analysis for clinic performance, pricing, and retention.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide day-to-day AV and collaboration support for a New York City office, handling room readiness checks, Zendesk support tickets, real-time troubleshooting, documentation, and escalation to senior AV engineers for complex issues.

Sort and identify package contents and value; enter, update, and verify data in databases and spreadsheets; organize digital and physical records; resolve discrepancies; generate reports; follow privacy and data security protocols; provide administrative support including scanning and printing. Work occurs in a warehouse with physical lifting and a background check required.

Manage tax reclamation processes including collecting and validating client forms, filing reclaims with authorities, monitoring claim status, processing payments, liaising with banks/brokers and custodians, updating country-specific procedures, publishing market notices, and coordinating cross-departmentally to ensure client service.

Lead development and management of maritime compliance programs ensuring adherence to USCG, EPA, OSHA, DOT, and other regulations. Coordinate audits and inspections, liaise with regulators and auditors, support environmental and safety management, deliver training, identify and mitigate compliance risks, and collaborate with operations, legal, and executive teams.

Serve as the single point of contact for project document control: create, submit, track, scan, file, and report project documents; attend meetings; maintain compliance with quality and local regulations; support project leads and client-facing interactions.

Provide Tier 1/2 end-user support for Windows and macOS endpoints, manage imaging/provisioning, administer Intune and Jamf Pro, support Active Directory and Microsoft 365 services, deploy and monitor patches, support AWS WorkSpaces, and drive automation and documentation to improve service delivery.

Support daily operation of hosted applications and environments by monitoring production jobs/services, troubleshooting outages, supporting deployments and upgrades, performing QA/regression testing, assisting with backups/restores and disaster recovery, producing operational documentation, and participating in on-call rotations to ensure application stability and reliability.