Overview
Inabia is seeking an AV & Collaboration (AV&C) Support Contractor for a 6-month onsite engagement in New York City, with the possibility of conversion to a full-time position. In this role, you will take ownership of day-to-day audiovisual and collaboration operations, allowing senior AV engineers to remain focused on infrastructure projects, office builds, and larger engineering initiatives.
Responsibilities
- Own day-to-day AV support operations (business as usual)
- Perform daily room readiness checks and sweeps across the office floor
- Manage and respond to AV&C support tickets submitted through Zendesk
- Handle real-time issue triage and resolution for conference rooms and collaboration spaces
- Coordinate with internal AV engineers to escalate complex or infrastructure-level issues
- Maintain accurate documentation of incidents, resolutions, and recurring issues
- Ensure all AV equipment is operational, properly configured, and ready for meetings and events
Key Qualifications
- Approximately 3+ years of hands-on experience in AV or unified collaboration technology support
- Proficiency with audiovisual systems, conferencing hardware, and room control systems
- Experience using ticketing platforms, with Zendesk strongly preferred
- Strong real-time troubleshooting and problem-solving skills in a fast-paced office environment
- Ability to work fully onsite in New York, NY
- Excellent communication and end-user customer service skills
Preferred Qualifications
- Senior-level AV support or AV engineering background
- Experience supporting enterprise-scale AV infrastructure and room design initiatives
- Familiarity with large corporate office AV environments
Skills Required
- 3+ years hands-on experience in AV or unified collaboration technology support
- Proficiency with audiovisual systems, conferencing hardware, and room control systems
- Experience using ticketing platforms
- Zendesk experience
- Strong real-time troubleshooting and problem-solving skills
- Ability to work fully onsite in New York, NY
- Excellent communication and end-user customer service skills
- Experience performing daily room readiness checks and sweeps
- Maintain accurate documentation of incidents, resolutions, and recurring issues
- Senior-level AV support or AV engineering background
- Experience supporting enterprise-scale AV infrastructure and room design initiatives
- Familiarity with large corporate office AV environments
What We Do
WHO Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships. As a Minority Certified business, we strive to positively impact society through technology, people, and innovation. WHAT For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success. HOW We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients. WHY We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
