Top Operations & Support Jobs

Lead insurance operations to improve authorization processes, manage workflows across providers and payers, and enhance patient responsibility systems.

Manage provisioning, security, configuration, and lifecycle of Oracle Cloud (FIN, SCM, HCM) environments. Oversee access controls, RBAC, segregation of duties, integrations, reporting access (FDI, OTBI, BI Publisher), audits, and environment refreshes to support development, testing, and production readiness and secure go-live activities.

Maintain and administer client computer systems under senior staff guidance. Perform remote system administration, data migrations, upgrades, security maintenance, troubleshooting, and documentation. Use tools including Exchange Management, Active Directory, VMware, CA Backup, and HPSM.

Coordinate remote vehicle deliveries, pick-ups, and drop-offs while providing concierge-level client service. Manage appointments, personalized communications, and use video conferencing, e-signature, and CRM tools to ensure seamless, flexible, customer-centric experiences.

Provide operational database services for SQL Server environments: install, configure, upgrade, backup/recovery, security, performance tuning, capacity planning, incident/request resolution, change management, documentation, and 24x7 support while coordinating with development and IT teams.

Provide frontline IT help desk support across channels and departments; administer Windows Server and Active Directory; deploy patches and image workstations; configure networking, firewalls, VPNs and cabling; manage Azure AD/Entra ID, Microsoft 365, mobile device management, backups (Veeam/Windows Backup), and perform restore testing; occasional travel and rare after-hours response.

Lead implementation of Curricular Practical Training (CPT) for the I-MBA, build employer relationships to create CPT/internship/full-time opportunities across San Jose campus programs, serve as Designated School Official ensuring F-1/M-1 SEVIS compliance, collaborate with advisors and career staff, and facilitate cross-departmental data sharing to support student career development.

Provide HSPD-12 and PACS/LACS customer support for ICE PCIF managers and PIV cardholders: manage consumables and equipment inventory, assist with PIN resets and troubleshooting, handle lost/stolen PIV processes, coordinate centrally printed PIV card production and shipping, and provide fingerprint services for background investigations.

Provide Tier 2 technical support and serve as escalation for Tier 1: troubleshoot hardware, software, networking, user accounts, Windows 11, Microsoft 365, VPN, and printers; perform onboarding/terminations and user training; use RMM for patching, security hardening, and deployments; support multi-site office setups and ISP provisioning; monitor refrigeration temperatures; comply with HIPAA and PCI; participate in incident response and on-call rotation.

Lead Revenue Operations Specialist builds and maintains revenue systems, CRM (Salesforce) administration, pipeline forecasting, reporting, and process design. Partners with cross-functional teams to ensure data integrity, produce forecasts and dashboards, identify operational bottlenecks, train users, and support scalable revenue and partnership operations.