Top Operations & Support Jobs

Own customer support issues end to end by triaging tickets, debugging production systems, tracing configuration and data flows, and resolving platform issues involving classification, pricing, scheduling, and prompt behavior. Use internal tools and AI-assisted workflows, communicate clearly with customers, identify recurring failure patterns, and partner with Solutions Engineers and Engineering to improve the product.

Support the President and leadership team by managing complex calendars, meeting preparation, communications, domestic travel, expenses, confidential information, events, and personal logistics. Coordinate with Finance, Operations, clients, vendors, and stakeholders while handling local errands in the Oakland area. The role requires discretion, strong judgment, excellent communication, Microsoft 365 proficiency, schedule flexibility, and reliable driving for a hybrid work schedule.

Coordinates configuration management service requests, including engineering change orders, document management, software archiving, and component requests. Reviews, approves, activates, and archives organizational data; audits stalled approvals; prepares customer data packages; and supports process improvements. The role also assists with engineering library research, resource organization, inventory, and ordering. It mentors staff on configuration procedures, monitors workflow performance, troubleshoots issues, and supports strategic projects.

Manages nonprofit fundraising operations, including Salesforce data integrity, gift processing, reporting, dashboards, donor systems, staff training, onboarding, reconciliations, and regional support. Supervises a Gift Processing Associate, improves development systems and processes, coordinates Salesforce enhancements, maintains fundraising protocols, and supports revenue tracking across the organization. This remote role requires occasional travel.

Greets Quick Lane customers, records vehicle and customer information, communicates service updates by phone, text, or email, provides customer service and follow-up, coordinates vehicle delivery at pickup, supports team communication, and maintains an organized work area.

Leads IT operations in a multi-shift manufacturing environment, prioritizing production uptime, plant systems reliability, IT/OT infrastructure, and rapid issue resolution. Manages plant IT staff, supports automation and capital projects, oversees outages, backups, disaster recovery, cybersecurity practices, vendors, budgets, and system integrations. Provides hands-on support for SCADA, manufacturing systems, servers, Active Directory, Microsoft 365, and users across plant and corporate locations. Requires strong leadership, troubleshooting, project management, and industrial technology experience.

Harvard Student Agencies seeks currently enrolled Harvard undergraduates for paid management positions beginning in September 2026. Managers support one of HSA’s business units, participate in interviews and hands-on business operations, and commit 10–15 hours weekly during the academic year and 35 hours weekly during summer. Positions pay $18 per hour and conclude in fall 2027.

Coordinates administrative, customer service, procurement, production, and office operations. Analyzes workflows and operational data, supports order processing and invoice reconciliation, documents procedures, coordinates meetings and projects, manages office supplies and events, and maintains records. The role requires strong organization, communication, problem-solving, multitasking, and proficiency with business productivity and collaboration tools.

Lead a West Michigan nonprofit as chief executive and strategic leader. Responsibilities include partnering with the board, executing strategic initiatives, managing programs and events, building church, business, government, and nonprofit partnerships, fundraising, overseeing finances and operations, measuring organizational impact, recruiting staff and volunteers, and representing the organization publicly. The role also requires spiritual leadership within a faith-based environment and ensuring legal, ethical, and long-term organizational integrity.

Freelance AI Project Reviewer evaluates learner submissions against detailed rubrics, makes consistent pass/fail judgments, and provides constructive written feedback. The reviewer collaborates with product and learning design teams to refine assessment criteria, compares human and AI evaluations for calibration, and documents reasoning to support consistency. This temporary role averages approximately 20 hours per week and requires independent work, strong written communication, and at least five years of assessment or educational feedback experience.