The Lincoln Remote Experience Coordinator is responsible for delivering a seamless, premium Lincoln client experience beyond the dealership. This role ensures customers receive concierge-level service, whether at their home, workplace, or other preferred location. By managing remote vehicle deliveries, pick-up and drop-off appointments, and personalized client communications, the Coordinator reinforces Lincoln’s commitment to effortless ownership and exceptional service.
Qualifications-
Prior experience in customer service, hospitality, or automotive (luxury brand experience preferred).
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Strong communication skills, both written and verbal, with a client-first mindset.
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Comfort with technology, including video conferencing, e-signature platforms, and CRM systems.
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Valid driver’s license with a clean driving record.
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Professional demeanor with a polished, customer-centric approach.
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Strong organizational skills and ability to manage multiple appointments and priorities.
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Ability to work flexible hours, including evenings and weekends as client needs arise.
Skills Required
- Prior experience in customer service, hospitality, or automotive
- Luxury brand experience
- Strong written and verbal communication skills
- Comfort with technology including video conferencing, e-signature platforms, and CRM systems
- Valid driver's license with a clean driving record
- Professional demeanor and customer-centric approach
- Strong organizational skills and ability to manage multiple appointments and priorities
- Ability to work flexible hours, including evenings and weekends
What We Do
Bill Knight Automotive is a prominent dealership group based in Tulsa, Oklahoma, operating multiple locations including Ford, Lincoln, and Volvo dealerships, as well as collision repair centers. The company focuses on providing a world-class sales and service experience, offering new and pre-owned vehicle sales, financing, and comprehensive automotive maintenance and repair services to customers across the Tulsa metropolitan area and surrounding communities.
