Top Operations & Support Jobs

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Own revenue operations for the growth team, including CRM administration, pipeline hygiene, dashboards, forecasting, market and competitive analysis, customer engagement coordination, briefing leadership, and follow-up tracking. The role requires federal budget and defense-market research, capture support, and clear communication of actionable recommendations to senior leadership. It is an on-site position in the Arlington, Virginia area or Austin, Texas, with situational telework.

Lead PMG’s centralized resource management function, designing allocation models, forecasting capacity and demand, optimizing talent deployment, and advising senior leadership. Build scalable processes, data models, metrics, and planning tools across client teams, practices, and business lines. Partner with leaders to match skills to roles, resolve resourcing conflicts, support career development, and improve organizational performance and growth.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Business Analyst supporting medium to large strategic projects across business and technology teams. Responsibilities include eliciting and documenting requirements, analyzing current and target processes, creating wireframes and business rules, managing scope and risks, supporting testing and implementation, conducting root cause analysis, and facilitating stakeholder communication throughout the SDLC and Agile initiatives.

Leads U.S. delegated underwriting authority operations across MGA, program administrator, and agent relationships. Owns appointment, sanctions screening, due diligence, procedures, policy lifecycle workflows, transaction logging, audits, quality reviews, compliance, and remediation. Partners with underwriting, compliance, legal, claims, IT, and external stakeholders to build scalable controls and ensure regulatory compliance across jurisdictions.

Support and configure Oracle ERP and RF Smart SaaS applications. Collaborate with IT teams, end users, and software vendors to understand business requirements, develop solutions, and resolve application issues. Participate in support and development activities while leading or assisting projects to maintain scope and timelines. Perform additional duties as assigned by the Director of IT Business Solutions.

Supports the Director of IT by maintaining and troubleshooting computers, networks, datacenter systems, software, digital communication platforms, and audiovisual equipment. Provides Level 1 helpdesk support, live event and athletic venue production, livestreaming, signage maintenance, technology installation, data security assistance, inventory, and clerical support. The role also assists with technology planning and implementation and requires occasional local travel and physical equipment handling.

Support senior leadership through executive scheduling, communications, travel coordination, data analysis, presentation development, and corporate planning system management. The role requires discretion, organization, sound judgment, strong Microsoft Excel and PowerPoint skills, proactive communication, and the ability to manage competing priorities and confidential information in a fast-paced office environment.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.