Top Operations & Support Jobs

Leads Stord’s customer experience team, managing associates and specialists, setting engagement and issue-resolution practices, monitoring performance, resolving complex escalations, and driving process improvements. Partners with fulfillment operations, transportation, and technology teams to align customer needs with operational processes. The role requires team leadership, strategic planning, logistics or supply chain knowledge, familiarity with OMS, WMS, and CRM tools, and a focus on continuous improvement and customer satisfaction.

Provides day-to-day support for enterprise and departmental applications by triaging incidents, troubleshooting issues, coordinating resolutions, and communicating with users and stakeholders. The role supports root-cause analysis, documentation, knowledge management, testing, upgrades, go-live activities, user training, and application support readiness. It also serves as incident owner during critical events and may provide off-hours support.

Supports, maintains, integrates, upgrades, and modifies terminal automation and billing systems across company terminals. Responsibilities include system monitoring, transaction support, audits, backup and disaster recovery testing, user training, troubleshooting, vendor liaison work, project support, documentation, and on-call assistance. The role collaborates with IT and operations teams, supports system integrations and implementations, and provides technical guidance to users and coworkers.

Business Analyst I partners with business stakeholders and Software Engineering to define requirements, improve processes, analyze systems, support Salesforce reporting and workflows, troubleshoot custom development issues, and perform quality assurance for applications and automated jobs. The role also supports software deployments, documents business processes, and occasionally participates in after-hours maintenance.

Coordinates commercial HVAC technician dispatch, scheduling, customer communications, job-status tracking, work-order completion, invoicing, and billing reconciliation. Maintains dispatch logs, prepares schedules and reports, follows up on open jobs, supports warranty claims and parts returns, and tracks preventive-maintenance schedules and service-contract renewals. Requires strong organization, communication, multitasking, administrative, and data-entry skills in a fast-paced service environment.

Coordinates commercial HVAC technician dispatch, daily scheduling, customer communications, service updates, work-order review, invoicing, timesheet reconciliation, and billing follow-up. Maintains dispatch logs, job statuses, schedules, performance reports, warranty documentation, parts returns, and preventive-maintenance contract tracking. Works closely with technicians, customers, operations, and accounting to resolve scheduling, service, documentation, and invoicing issues.

Leads the daily operations of an Order Management team, overseeing customer orders, service quality, workload allocation, escalations, performance coaching, training, and process compliance. Partners with Sales, Planning, Manufacturing, Logistics, Finance, and other departments to resolve customer issues, manage fulfillment risks, improve workflows, and maintain consistent customer service. Supports departmental initiatives, onboarding, standard operating procedures, and continuous improvement while ensuring product safety and quality requirements are followed.

Provides high-level administrative support to multiple senior executives, managing complex calendars, correspondence, meetings, events, domestic and international travel logistics, expense reports, and confidential information. Coordinates with investors, portfolio organizations, guests, and internal stakeholders while anticipating executive needs, prioritizing competing demands, preparing documents and presentations, and supporting team productivity. Requires strong organization, discretion, communication, research, judgment, and Microsoft Office skills.

Leads enterprise IT infrastructure, networking, cloud operations, service delivery, vendor relationships, and IT support across corporate and theater locations. Manages and develops the IT support team, oversees Azure and Microsoft 365 operations, leads incident response and infrastructure projects, maintains backup and disaster recovery readiness, coordinates digital-platform vendors, supports compliance and cybersecurity initiatives, and drives automation, reliability, documentation, and continuous improvement.

Learn the company’s people, products, processes, field operations, project flow, materials, logistics, and financial performance before assuming ownership of branch operations. The manager will lead hiring, employee development, accountability, problem-solving, productivity, quality, customer experience, and branch growth. This hands-on role requires working in the field, office, shop, yard, and by phone while building team trust and delivering results.