Top Operations & Support Jobs

Provides administrative and operational support to regional staff across multiple properties. Responsibilities include scheduling, calendar management, payroll assistance, purchasing, invoicing, expense tracking, records maintenance, seasonal hiring and onboarding coordination, internal communications, inquiry handling, event support, and supply management. The role works with regional leadership and statewide teams and occasionally assists at regional properties.

Support the CEO and COO by managing calendars, travel, correspondence, meeting materials, and stakeholder coordination. Own day-to-day office operations, including team lunches, supplies, vendors, workplace questions, and support for a future office expansion or relocation. The role requires strong organization, discretion, communication, proactive follow-through, and comfort working onsite in New York City.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Own revenue operations for a rapidly scaling B2B SaaS sales organization. Responsibilities include operating rhythms, QBRs, annual planning, strategic diagnostics, pipeline analysis, AI-enabled workflow automation, and advising senior sales leadership. The role requires building scalable systems, identifying risks early, improving operational efficiency, and partnering directly with VP-level stakeholders.

Drives process improvement across NPI, manufacturing, and supply chain transformation workstreams. Conducts stakeholder interviews, SQL analyses, workflow assessments, process mapping, and root-cause analysis. Documents and redesigns processes, trains users on dashboards, APIs, and tools, supports troubleshooting, and collaborates with software teams on data and system requirements. The role also improves automation, data capture, supplier processes, and operational efficiency for aerospace manufacturing.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Provides Tier 2 IT support for warehouse operations, managing networks, servers, endpoints, printers, scanners, security systems, warehouse applications, and IT assets. Responsibilities include infrastructure deployment, inspections, repairs, access management, onboarding and offboarding, floor-plan and project-plan development, SOP creation, user training, and local implementation of headquarters projects. The role is onsite five days weekly with substantial on-call coverage.

Leads museum operations while delivering educational programs, demonstrations, camps, and visitor experiences. Serves as Manager on Duty, coordinating staff, enforcing procedures, handling cash and admissions, addressing customer concerns, monitoring exhibits and safety, managing supplies, and supporting front-line service. The role also facilitates animal encounters, special events, school programs, and interactive science activities for diverse audiences.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Manages administrative operations for two sports complexes, including employee onboarding, workplace health and safety, accounting support, payroll submissions, invoicing, receivables, payments, financial reporting, and sales contract administration. Serves as a contact for employees and supports customer bookings. The role also includes manager-on-duty shifts and working across the Lake Barrington and Libertyville locations as business needs require.