Top Operations & Support Jobs

Own end-user IT support across company offices, including onboarding, offboarding, hardware provisioning, inventory, access control, helpdesk escalation, SLA adherence, troubleshooting, security policy enforcement, and knowledge-base development. Support MacOS, Windows, and Ubuntu endpoints while administering Okta, Google Workspace, MDM, SaaS, and cloud services. Build automated workflows and self-service resources for a highly technical workforce.

Monitors and responds to incoming company correspondence, routes communications, enters orders and estimates into the ERP system, prepares quotations, manages customer contracts, schedules ship dates, and provides return authorization instructions. The role supports Inside Sales and Customer Service teams while maintaining accurate records, meeting productivity and quality goals, and participating in process improvement initiatives.

Provide high-judgment executive support to three leaders, including two co-founders. Manage calendars, communications, travel, logistics, expenses, relationship tracking, meeting preparation, and confidential information. Improve leadership operating systems, information flow, decision follow-through, and selected operational projects. The role requires exceptional prioritization, discretion, anticipation, organization, and the ability to use AI to increase leverage while supporting a frontier science and engineering organization.

Manage project document lifecycle in Aconex: verify conformity to contract and company procedures, process and release approved revisions, control issuance of drawings/specs, resolve discrepancies with engineers and vendors, audit contractor submittals, train internal and external teams, support project close-out and handover, and identify workflow improvements.

Provides Level 1 and Level 2 IT support across hardware, software, access, collaboration, endpoint, and workplace services. Diagnoses and resolves employee technology issues, monitors digital experience signals, addresses recurring problems, creates knowledge documentation, identifies automation opportunities, and partners with technical teams on root-cause resolution. The role emphasizes first-contact resolution, employee experience, service ownership, ITSM process compliance, and continuous improvement.

Provides advanced administrative support to senior leaders, managing complex calendars, travel, meetings, events, reports, presentations, expenses, contracts, purchase orders, and departmental budgets. Coordinates cross-functional initiatives, handles confidential information, and supports operational priorities in a fast-paced environment.

Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.

Provides administrative and office support for the Arizona construction team, including onboarding new hires, data entry, document control, scheduling, reception, communications, filing, timecard and training coordination, material purchasing, and purchase order tracking. The role is fully on-site in Phoenix and requires strong organization, communication, confidentiality, multitasking, and proficiency with Microsoft Office.

Leads Stord’s customer experience team, managing associates and specialists, setting engagement and issue-resolution practices, monitoring performance, resolving complex escalations, and driving process improvements. Partners with fulfillment operations, transportation, and technology teams to align customer needs with operational processes. The role requires team leadership, strategic planning, logistics or supply chain knowledge, familiarity with OMS, WMS, and CRM tools, and a focus on continuous improvement and customer satisfaction.

Provides day-to-day support for enterprise and departmental applications by triaging incidents, troubleshooting issues, coordinating resolutions, and communicating with users and stakeholders. The role supports root-cause analysis, documentation, knowledge management, testing, upgrades, go-live activities, user training, and application support readiness. It also serves as incident owner during critical events and may provide off-hours support.