Top Operations & Support Jobs

Leads end-to-end redesign of complex talent and HR workflows, identifying opportunities for automation while preserving necessary human judgment. Facilitates stakeholder working sessions, creates workflow blueprints, defines AI agent requirements, and translates designs into enterprise technology specifications. Partners with Oracle HCM, IT, product, AI automation, and change enablement teams to support implementation and adoption. Measures outcomes, documents lessons learned, and continuously improves the workflow redesign methodology.

Coordinates federal benefits eligibility assessments and education-related administrative processes for children in out-of-home care. Maintains medical, educational, and mental health records in the EHR; requests, scans, uploads, and tracks documentation; completes school enrollment data entry; monitors benefits workflows; coordinates with agency and external partners; and supports placement changes and BID meetings. Provides administrative and clerical assistance to the Director of Integrated Care Management and Educational Liaison.

Installs, configures, supports, upgrades, and troubleshoots core banking applications and integrations. Manages application releases, patches, enhancements, migrations, vendor relationships, security administration, and business-user training. Leads application-related projects, resolves issues, maintains documentation and training materials, and develops Cognos BI reports and schedules. Requires strong banking-process knowledge, application support experience, analytical skills, and the ability to coordinate internal teams and vendors.

Supports US business operations across administration, finance, logistics, sourcing, invoicing, payments, tax coordination, customs, supplier and customer communication, and office management. The role tracks invoices, assists accounts payable and receivable, coordinates cross-border stakeholders in the US, Canada, and Hong Kong, resolves operational and finance issues, and helps maintain smooth day-to-day office activities.

Processes federal, scholarship, alternative loan, vocational rehabilitation, and other financial aid programs. Verifies applicant eligibility and documentation, audits compliance, enters and updates awards, manages disbursements, reviews appeals, researches approvals, and monitors account holds. Maintains FERPA confidentiality, interprets regulations, supports process improvement, and may train specialists or present financial aid information. Requires detailed, accurate work, sound judgment, database proficiency, and collaboration in a high-volume university environment.

Serve as the primary front-of-house specialist, welcoming employees, visitors, vendors, clients, and executives. Manage reception, calls, mail, couriers, meeting rooms, office supplies, vendor visits, travel coordination, events, scheduling, expense reports, and budget tracking while delivering a polished workplace experience.

Supports benefits technology systems by maintaining data integrity, analyzing and cleaning databases, auditing plan data, testing rates and new functionality, assisting with reporting and projects, and supporting system users. Serves as a liaison with benefits carriers, maintains operating procedures, and helps manage client compliance and benefits sites. Requires strong organization, customer service, multitasking, Excel proficiency, and attention to detail.

Responds to customer inquiries about orders, products, billing, accounts, and delivery. Enters and updates orders, handles returns and discrepancies, researches issues, and coordinates resolutions with internal departments including Credit. Maintains accurate customer records, communicates recurring concerns, and manages multiple communication channels while following company procedures. Requires professional communication, organization, accuracy, reliability, flexible scheduling, and weekend and holiday availability.

Provides client onboarding and offboarding support, sets up clients and jobs in STAR and tax-preparation software, manages business formations and IRS filings, organizes tax documents, maintains tracking spreadsheets, administers SmartVault access, and fulfills authorized document requests.

Provides first-line technical support to staff, troubleshooting hardware and software applications, tracking and escalating requests, maintaining documentation, modifying system control files, supporting new-hire Information Systems orientation, and training users. The role supports Microsoft Office, NextGen Enterprise EHR, and other behavioral healthcare applications while maintaining a help desk knowledge base and providing administrative assistance to the Information Systems team.