Top Operations & Support Jobs

Leads day-to-day business operations and execution across sales, marketing, customer success, and service. Builds and manages teams, drives hiring and onboarding, translates priorities into measurable initiatives, improves customer lifecycle performance, removes blockers, and implements AI agents and workflows using tools such as ChatGPT and Claude. Partners with the CEO to establish repeatable processes that support customer acquisition, activation, retention, and growth.

Leads endpoint technology support operations, supervises technical support technicians, manages tier-two requests, tracks service issues, and supports customer satisfaction. Oversees inventory and asset management, desktop software deployment, technical policies, vendor relations, and hardware and software recommendations. Provides remote and in-person technical guidance while maintaining HIPAA-compliant technology operations and supporting healthcare applications.

Leads enterprise workforce planning, capacity modeling, scenario analysis, and workforce technology optimization across call center and field operations. Develops scalable workforce strategies, partners with Finance and executive leadership on budgeting and labor economics, defines performance KPIs, and drives automation and process improvements. Influences cross-functional stakeholders across Operations, Finance, HR, and Technology through advanced analytics and strategic recommendations.

Manages assigned community associations, serving as liaison to boards, homeowners, vendors, and stakeholders. Responsibilities include board meeting preparation, financial reporting, budgeting, assessment collections, vendor and contract oversight, capital planning, records management, governing-document compliance, architectural review, inspections, and onboarding new communities. The role requires strong financial, communication, strategic planning, and relationship-management skills, along with flexibility for evenings, weekends, holidays, physical activity, and travel between Maui and Kauai.

Leads end-user engineering and support across endpoint management, Microsoft 365, identity services, service desk operations, executive support, asset management, and employee lifecycle processes. Manages technical teams, resolves complex escalations, improves ITSM practices, drives automation and self-service, strengthens endpoint security and compliance, manages vendors and technology costs, and uses operational metrics to eliminate root causes and improve service quality.

Administer the PDM vault and document control processes, manage ECOs through approval and release, maintain revisions and configuration records, update drawings in SOLIDWORKS, support Change Control Board meetings and audits, produce status metrics, train users, and coordinate with Engineering, Manufacturing, Quality, and IT. The role supports AS9100 compliance and offers a development path toward Configuration Manager.

Coordinates intake, interviews, assessments, documentation, databases, Individual Service Plan records, quality assurance activities, training records, audits, meetings, communications, and office support. The role supports program leadership and the Marin Supported Living Services team while ensuring records are complete and timely. It requires strong organization, communication, attention to detail, independent work, Microsoft Office and Adobe proficiency, local travel, and at least two years of relevant experience.

Supports mortgage loan origination technology by translating business needs into requirements, testing system changes, coordinating user acceptance testing, training staff, and providing tier 2 support. The role manages defects and tickets, validates integrations and data flows, assesses vendor and regulatory changes, documents processes, and helps maintain Encompass, CLOSR, and related mortgage systems.

Leads revenue analytics and planning across multiple brands, products, and sales motions. Owns forecasting methodology, capacity and quota planning, compensation modeling, funnel metrics, annual GTM planning, scenario analysis, and executive and board reporting. Advises CRO and CEO, leads the analytics team, improves Salesforce data standards, and uses AI and automation to scale reporting and forecasting.

Serves as the primary communication and reception contact for a senior living facility. Welcomes visitors, manages calls, monitors access and surveillance, handles resident and guest inquiries, processes cash transactions, routes mail and deliveries, performs clerical tasks, maintains activity logs, manages company keys, and supports emergency procedures while protecting resident privacy.