Top Operations & Support Jobs

Administers the Raiser's Edge donor CRM, maintaining data quality, security, workflows, integrations, gifts, reports, acknowledgments, and donor segmentation. Reconciles fundraising revenue with the general ledger, supports prospect research and campaigns, troubleshoots user issues, and trains fundraising staff. Requires five years of hands-on Raiser's Edge administration, strong organizational and communication skills, discretion with confidential financial information, and proficiency with Microsoft Office.

Provides advanced end-user IT support for hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports technology testing, contributes to knowledge documentation, and assists with purchases. Leads low-complexity IT projects, mentors junior analysts, collaborates with IT teams and vendors, and follows ITIL practices. Requires occasional travel to offices and rotating evening, weekend, and on-call coverage.

Maintain and update Salesforce participant-tracking systems, build program outcome reports, clean and organize data, and support Salesforce workflow development. The intern will learn Salesforce administration, reporting, and process design while supporting nonprofit program reporting. This is a fully remote, unpaid three-month internship requiring 5–10 hours per week, with North Carolina residency preferred and mentorship provided.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.

Supports daily IT operations, including workstation, software, hardware, database, telephone, CATV, and security technology administration. Troubleshoots technical issues, installs and upgrades systems, performs backups, protects confidential data, assists with employee training, prepares reports, and recommends equipment or software improvements. The role also provides technical support to internal departments and participates in quality improvement activities.

Provides IT systems analysis, troubleshooting, workstation and peripheral deployment, application and software maintenance, user support, security system maintenance, and enterprise platform administration. Supports Azure, Active Directory, Microsoft 365, Okta, Dynamics 365, and ERP systems. Develops documentation, monitors application logs, assists with technology purchases and implementations, performs data analysis and reporting, and trains employees on software and workflows.

Processes digital and physical rewards redemptions, coupons, vouchers, frequent buyer cards, invoices, and consumer returns. Performs accurate data entry, document scanning, batch credit review, discrepancy resolution, and fraud identification. Communicates with retailers, vendors, and internal teams to resolve processing issues while following established procedures and maintaining product catalog knowledge.

Provides in-person, chat, and phone customer support for payments, account changes, equipment returns, billing questions, service inquiries, and basic connectivity troubleshooting. Explains products and billing information, resolves concerns through active listening and problem solving, escalates issues when needed, and supports customer retention and performance goals. Requires flexibility for extended hours, occasional travel between locations, prolonged standing, and lifting up to 35 pounds.

Directs the company’s business systems, operations technology, automation standards, email deliverability, unified reporting, and AI enablement programs. Leads the Business Operations and AI Enablement teams, audits and improves Airtable and automation environments, manages vendors and IT helpdesk functions, partners with Engineering on data infrastructure, and drives cross-functional process improvements and technology adoption.

Directs operations for the Financial Advisory Services practice, overseeing workflow, staffing, forecasting, reporting, financial performance, risk management, billing, and internal communications. Leads merger and acquisition integrations, strategic growth initiatives, recruitment coordination, leadership forums, and process improvements. Partners with practice leaders and corporate teams, develops operational metrics, coaches senior leaders, and supervises operations staff.