Top Operations & Support Jobs

Supports university technology services through user training, IT documentation, knowledge management, service desk assistance, ticket triage, and process improvement. Develops guides, FAQs, and training materials; analyzes support trends and service metrics; improves workflows and customer satisfaction; and provides technical support for PC, Apple, Microsoft, and networking environments.

Provide inbound and outbound customer service, accurately enter customer information, follow up as needed, and meet performance standards. The role requires strong communication, basic computer skills, reliable internet, and a quiet workspace. It is fully remote with flexible scheduling, including evenings and weekends, and requires Windows 11, 16 GB RAM, a compatible desktop or laptop, dual monitors, a USB noise-canceling headset, and a hardwired internet connection.

Supports enterprise IT infrastructure, help desk operations, endpoints, identity, Microsoft 365, Azure, networking, and cloud services. Troubleshoots Tier 2 and Tier 3 issues, manages onboarding and offboarding, monitors system health, supports security and recovery processes, maintains documentation, coordinates vendors, and participates in infrastructure projects. Provides occasional after-hours support and works from the Carlsbad office at least three days weekly.

Own the HubSpot ecosystem across multiple brands, including architecture, workflows, sequences, routing, data governance, integrations, reporting, and user support. Audit and resolve system issues, improve customer entry-point strategies, maintain data quality, monitor performance, build automation, and train sales, retail, and marketing teams. The role is on-site in Denver and requires proactive cross-functional collaboration, stakeholder responsiveness, and continuous improvement of HubSpot operations.

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Coordinates education program bookings and reservations for schools, families, community groups, and organizations. Provides customer service, promotes programs, manages schedules, waitlists, transfers, refunds, cancellations, attendance records, and program communications. Supports reporting, payment processing, invoicing, refunds, accounts receivable, and collection follow-up. Maintains accurate data in reservation, ticketing, and project management systems while coordinating with internal departments to ensure smooth program delivery.

Paid, on-site publishing internship supporting Insomniac’s records team. Responsibilities include auditing publishing records, tracking ISWCs, managing song splits and catalog metadata in DISCO, uploading audio, cleaning writer catalogs, creating writer spotlights, maintaining Spotify playlists, and assisting with social, website, and publishing projects. The role requires strong organization, communication, attention to detail, spreadsheet skills, and the ability to manage multiple deadlines while working 16–29 hours weekly in Calabasas, California.

Provides initial technical support to clients by logging, prioritizing, resolving, and escalating service tickets. Troubleshoots PC hardware, software, servers, networks, and system logs; installs hardware and software; monitors support queues; and meets service-level agreements. The role also mentors junior help desk staff, supports customers onsite and remotely, maintains confidentiality and HIPAA compliance, and participates in occasional regional travel, weekend work, on-call rotations, and shift or location coverage.

Lead internal IT operations, systems administration, endpoint and device management, identity and access management, SaaS administration, audit support, employee onboarding and support, IT budgeting, process development, and team leadership. The role manages Google Workspace, laptops, VPNs, MDM, security controls, and IT vendors while scaling processes for a growing organization.

Leads educational technology strategy, systems, infrastructure, and services across academic programs. Oversees Moodle, Brightspace, scheduling systems, classroom technology, distance education modalities, faculty technology refreshes, and the Teaching and Learning Center. Supervises instructional technology staff, collaborates with faculty and academic departments, evaluates emerging technologies, manages digital processes, and provides technology training and support. Requires higher education leadership experience and a relevant master’s degree.