Top Operations & Support Jobs

Coordinates customer training from initial inquiries through post-sale support. Responsibilities include assessing training needs, matching customers with schedules and resources, preparing pricing and information packets, coordinating contracts, billing, lodging, dining, facilities, instructors, enrollment changes, and trainee eligibility. The role also supports scheduling systems, customer communications, regulatory compliance, office administration, and occasional sales activities at industry events.

Provide day-to-day end-user IT support and endpoint management across macOS, Windows, and Linux. Administer MDM and IAM/IDP systems, enforce security and HIPAA/PII compliance, manage SaaS apps and hardware inventory, perform L1/L2 network troubleshooting, and automate IT tasks via scripting. Maintain documentation and support a diverse user base in a fast-paced production environment.

Maintains physical research sets by auditing organization and cleanliness, staging props, logging inventory, identifying discrepancies, and delivering kits to operators. Follows checklists, escalates missing or out-of-spec items, and supports uninterrupted robot research operations. Requires attention to detail, reliability, basic inventory tracking experience, and the ability to stand, move, and lift up to 40 pounds throughout a shift.

Provides client support through phone, email, and chat; manages orders and ERP records; resolves issues; coordinates with internal teams; tracks deliveries and expedited orders; maintains client documentation; educates clients; identifies upsell opportunities; and supports continuous service improvements.

Provides software application and technical support to customers through phone, email, and ticketing systems. Diagnoses software and hardware integration issues, guides users through solutions, documents cases, escalates complex problems, conducts follow-ups, and recommends best practices. The role supports EMR, practice management, and CRM platforms while contributing to customer satisfaction, retention, and continuous product knowledge.

Leads Padagis’s global IT organization, strategy, roadmap, operations, infrastructure, security, applications, and enterprise systems. Oversees budgets, vendors, contracts, compliance, risk management, incident response, SAP implementations, system upgrades, and integrations following acquisitions. Aligns technology initiatives with business objectives and leads IT professionals across a regulated pharmaceutical environment.

Provides customer integration support through sales, consignment, inventory, and business data analysis. Creates customer reports, dashboards, flowcharts, catalog proposals, inventory recommendations, and ecommerce integration matrices. Supports project implementations, root cause analysis, accounts receivable reduction, inventory reviews, barcode labeling, end-of-month reporting, and team operations. Collaborates with customers, branches, project managers, and internal stakeholders while maintaining process quality, safety, and compliance.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

The Rig Supervisor manages crew productivity, coordinates with management, ensures safety and compliance, and provides technical assistance to the rig crew.

Analyzes and improves business processes by documenting current and future-state workflows, gathering requirements, modeling processes, and identifying efficiency opportunities. Manages enterprise application configuration, access, upgrades, vendors, data flows, reporting, UAT, and issue resolution. Develops KPIs, dashboards, SOPs, and training materials while supporting vessel operations and fleet management software. Collaborates with business users, IT, leadership, and external vendors to implement technology-enabled improvements and automation.