Top Operations & Support Jobs

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Supports custody and clearing operations focused on ACATS, non-ACATS, and direct account transfers. Processes requests, resolves transfer failures, performs supervisory oversight, ensures regulatory compliance, identifies irregularities and fraud risks, responds to internal and external inquiries, and escalates issues appropriately. The role also assists with training, policy implementation, reporting, and project-oriented operational improvements.

Owns end-to-end member experiences across partner programs, improving journeys, operational efficiency, partner performance, and business outcomes. Responsibilities include analyzing processes and metrics, identifying friction, coordinating cross-functional initiatives, managing operational readiness, establishing governance and service standards, leading issue resolution, developing dashboards, and serving as the liaison between internal teams and external partners. The role also supports business cases, program evaluations, compliance, and strategic partnership growth initiatives.

Provides remote customer support for Moen products through phone, chat, and email. Diagnoses product issues, guides customers through troubleshooting and installation, evaluates warranty eligibility, determines resolutions, documents interactions, and escalates issues when needed. The role requires empathy, clear communication, critical thinking, multitasking, system navigation, and composure in a high-volume environment. New hires complete four weeks of structured training before following a rotating Monday-Friday schedule.

Manages operational health for travel insurance supply partners, leads business reviews, resolves technical and compliance issues, oversees financial reconciliation, analyzes performance metrics, and drives process improvements. The role develops SOPs, SLAs, dashboards, and actionable recommendations while coordinating across finance, product, technology, customer service, field operations, leadership, and external partners.

Contacts customers about unpaid balances, negotiates payment arrangements, resolves account barriers, documents interactions, and maintains compliance with FDCPA, CFPB, and company policies. The role involves high-volume dialer work, account review, problem-solving, escalation, and professional customer communication in a performance-driven hybrid environment.

Handle high-volume inbound roadside assistance calls, gather location and vehicle details, dispatch tow and service providers, de-escalate distressed customers, document service activity, and coordinate in multiple digital systems. This fully remote role requires reliable schedule adherence, weekend and holiday availability, a dedicated quiet workspace, approved Windows equipment, hardwired internet, and at least one year of customer-facing experience.

Lead strategic and operational initiatives from problem framing through execution and measurement. Design operating models, improve systems, analyze business metrics, identify growth opportunities, and deliver recommendations across teams. Partner cross-functionally to align goals and scale healthcare access. Scope may vary across Strategy & Operations departments.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Monitors and processes distribution orders, runs reports, prepares customer document packets, and meets nightly truck deadlines. Troubleshoots production printers, RF units, and system issues; performs printer maintenance and manages office supplies. Processes and scans receiving documents, responds to operational emails, escalates problems, and guides coworkers on IT helpdesk contacts. Requires strong organization, communication, data-processing skills, and the ability to lift 50 pounds.