AdNet/AccountNet, Inc. is a WOSB, MBE, and WBE-owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.
Bilingual Customer Support Specialist (Spanish/English) Required
Position Title: Bilingual Customer Support Specialist (Spanish/English)
Pay Rate: $18.25 per hour
Location: Remote - Candidates must reside within the contiguous United States
Schedule: Monday through Friday
Hours: 40 hours per week
No weekends required
About the Role
We are seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional customer service and support callers experiencing complex situations, including potential fraud-related concerns. The ideal candidate is a strong communicator who can confidently assist customers in both English and Spanish while maintaining professionalism, empathy, and accuracy.
Qualifications
- High School Diploma or GED required; some college coursework or degree preferred.
- Fluent in both Spanish and English, including verbal and written communication.
- Minimum of 1 year of customer service or customer support experience.
- Experience handling escalated or complex customer situations preferred.
- Ability to successfully pass a criminal background check.
- Ability to work from home with a dedicated, distraction-free workspace.
- Strong computer skills and the ability to navigate multiple systems while assisting customers.
- Flexibility to work the required schedule of Monday through Friday, 10:00 AM to 6:00 PM EST.
Responsibilities
- Handle inbound customer calls in both English and Spanish.
- Assist customers with complex situations, including potential fraud-related concerns.
- Provide accurate information and unbiased guidance while following established procedures.
- Utilize multiple software systems and resources simultaneously during customer interactions.
- Demonstrate critical thinking and problem-solving skills to address customer needs.
- Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently.
- Manage challenging customer interactions professionally and empathetically.
- Communicate effectively with team members, supervisors, and leadership in a virtual environment.
- Complete additional duties and responsibilities as assigned.
The Successful Candidate Will Have
- Excellent communication skills in English and Spanish.
- Strong customer service and active listening skills.
- Professionalism, patience, empathy, adaptability, and teamwork.
- Ability to remain calm under pressure and navigate emotionally sensitive conversations.
- Strong organizational and multitasking abilities.
AdNet is built on the foundation of unconditional Acceptance and belonging in our practices, processes, and relationships.
Skills Required
- High school diploma or GED
- Fluent verbal and written communication in Spanish and English
- Minimum of 1 year of customer service or customer support experience
- Ability to successfully pass a criminal background check
- Ability to work remotely with a dedicated, distraction-free workspace
- Strong computer skills and ability to navigate multiple systems
- Availability to work Monday through Friday, 10:00 AM to 6:00 PM EST
- Some college coursework or degree
- Experience handling escalated or complex customer situations
What We Do
Welcome to ADNET, a small business, recognized for customer-centric solutions. ADNET was founded in 1991 to provide information technology (IT) solutions to the science community at NASA. Building on that success, we expanded our core capabilities to Science and Engineering, IT, Education/Public Outreach, and Training/Professional Support Services. Our Federal customer base includes the Department of Transportation, Department of Labor, Department of the Interior, National Oceanic and Atmospheric Administration, and Army Corps of Engineers. We are Astrophysicists and Earth Scientists, researching and exploring our world, and worlds beyond. We are Science Systems and Instrument Engineers, building and supporting the tools that ensure successful missions. We are Information Security leaders, protecting your infrastructure and intellectual capital. We are Software and Network Engineers, creating tailored IT solutions. We are Program Managers, developing sustainable solutions in dynamic environments. We are Financial and Business Analysts, ensuring efficiency and cost-effectiveness. We are Multimedia and Public Outreach innovators, developing and delivering your message through media vehicles that meet your needs. We are reliable, flexible, and accountable. We are award-winners and career developers. We are a catalyst for change.
