Top Operations & Support Jobs

Provides hands-on IT support across employee troubleshooting, identity and access management, device lifecycle management, SaaS administration, security compliance, and process improvement. Responsibilities include onboarding and offboarding users, managing permissions and MFA, maintaining laptops and inventories, administering cloud applications, documenting procedures, and resolving technical issues. The role requires working Monday through Friday, 9 a.m. to 5 p.m. Eastern Time, with opportunities for increasing responsibility.

Provide high-impact administrative and operational support to the CFO and LIFT leadership (Legal, Finance, IT). Manage complex calendars across time zones, coordinate domestic and international travel using Concur, prepare executive presentations and materials with master-level PowerPoint skills, handle expense reports, schedule meetings and logistics, support special projects, ensure adherence to PCI/cGMP/GCP guidelines, and maintain discretion with confidential information. Travel approximately 20% and work flexible hours as needed.

Own and optimize end-to-end go-to-market processes across Marketing, SDR, Sales, and Customer Success. Define lifecycle stages, routing, prioritization, governance, SLAs, KPIs, documentation, and process requirements. Translate GTM strategy into scalable business logic and partner with CRM and Systems teams on implementation. Drive adoption, training, process health, and continuous improvement using 6sense and related revenue tools. This is a process architecture and governance role, not a systems administration, campaign execution, reporting-only, or ticket-support position.

Serve as front-desk first contact; answer calls and greet visitors, screen and route inquiries, schedule and check clients in, maintain waitlists/referrals/files, process DHS e-Intervention referrals, perform basic clerical and mail duties, assist clinical staff, and manage supplies/donations while promoting equity and trauma-informed practices.

Manages the administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement of hotel business applications. Supports PMS, POS, retail, finance, workforce, guest service, reporting, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change and access controls, supports audits, trains users, and assists with technology projects in a 24/7 hospitality environment.

Supports executive leaders by managing complex calendars, meetings, travel, communications, confidential information, and enterprise coordination. Organizes events, tracks initiatives, maintains records and business systems, improves administrative workflows, and prepares reports, dashboards, presentations, budgets, and expense information. Serves as a liaison across executives, employees, customers, partners, and community stakeholders while using technology and automation to improve organizational effectiveness.

Supports workforce management through forecasting, scheduling, shrinkage analysis, staffing projections, and service-level monitoring. Validates WFM data, manages activities and call-routing adjustments, coordinates queue and skill-group coverage, and identifies reporting enhancements. Develops reports, dashboards, scorecards, training materials, and procedures while analyzing performance opportunities and recommending staffing or process improvements.

Own cross-functional business operations across people operations, recruiting, vendors, systems, compliance, events, executive support, planning, and finance operations. Build scalable processes, dashboards, automations, and sources of truth while coordinating stakeholders and driving special projects. Manage accounts payable, receivable, reconciliations, onboarding, offboarding, reporting, and leadership materials in a fast-moving startup environment.

Lead P&L performance and operational improvement across portfolio companies by driving revenue growth, margin expansion, and adoption of Shield's AI platform. Manage forecasts, budgets, and cross-functional initiatives; support onboarding; build automation and low-code solutions; coach local leadership and implement standardized processes to scale operations and strategic growth.

Supports contemporary art museum exhibitions through curatorial research, gallery preparation, installation and deinstallation assistance, routine gallery checks, materials organization, and exhibition-related administrative projects. The intern gains exposure to curatorial research, exhibition design, registration, interpretation, artist relations, and museum operations. The role requires strong organization, communication, physical activity, and willingness to work with basic tools under supervision.