Top Operations & Support Jobs

Processes and tracks inbound insurance claims, reviews documentation, responds to claimants, monitors workflows, maintains accurate records, coordinates with internal teams and carriers, identifies irregularities, supports reporting, and escalates issues while following company and regulatory requirements.

Lead a global fraud operations organization responsible for investigations, chargebacks, abuse monitoring, operational risk mitigation, and grey market enforcement across PlayStation. Develop scalable controls and investigative programs addressing payment fraud, account compromise, entitlement abuse, reseller activity, and marketplace manipulation. Partner cross-functionally to improve automation, policies, customer outcomes, and fraud recovery. Manage KPIs, workforce planning, executive reporting, process improvements, and team capability development.

Provides bilingual English and Spanish telephone customer service for banking customers. Resolves inquiries, explains products and policies, enters and verifies customer information, troubleshoots issues, completes service requests, protects confidential information, and identifies opportunities to educate customers about self-service channels and relevant bank products. Requires strong communication, problem-solving, computer, and data-entry skills.

Own Platform Services’ operating rhythm, planning, metrics, and cross-functional initiatives. Lead quarterly planning, capacity modeling, documentation, workflow improvements, and Advisor Success support. Identify repetitive work and use AI, automation, data, and process redesign to improve efficiency and scale. Build analyses and reporting to guide prioritization, resourcing, and operational decisions in a fast-growing environment.

Leads regional operations across the Northeast by managing Franchise Business Consultants, coaching franchisees, monitoring performance, and driving strategic initiatives. Responsibilities include team leadership, training, presentations, budget and P&L oversight, franchise performance improvement, consultant accountability, and operational communications. The role requires franchise consulting and multi-unit management experience, financial analysis skills, strong communication abilities, Microsoft Office proficiency, restoration industry certifications, and regular travel throughout the region.

Provides university-wide academic leadership under the Provost, overseeing undergraduate and graduate education, faculty development, the School of Graduate Studies, strategic initiatives, institutional priorities, and general education reform.

Supports Sales and executive leadership through revenue analytics, Power BI reporting, forecasting, CRM administration, data governance, contract tracking, and sales process improvement. Develops dashboards, analyzes performance trends, supports CRM enhancements and integrations, improves data quality, documents KPIs, and assists with workflow automation, training, and change management. Partners cross-functionally with Sales, Marketing, Finance, Customer Service, Product, and IT.

Own escalated IT support beyond Tier 1 while delivering Helpdesk projects from planning through completion. Responsibilities include troubleshooting macOS, Windows, endpoint, identity, and networking issues; identifying recurring ticket patterns; building AI-assisted and automated resolutions; managing tooling, fleet, and identity initiatives; documenting durable solutions; and collaborating with distributed teams. The role requires independent research, hypothesis testing, strong communication, and hands-on experience with modern endpoint, identity, and ITSM platforms.

Supports the development and standardization of operating, maintenance, safety, and compliance procedures within a CMMS. The intern gathers stakeholder requirements, converts documents and checklists into digital templates, builds workflows and procedure libraries, reviews procedures for accuracy and usability, and supports continuous improvement. The role provides exposure to utility-scale battery storage operations, HSEQ, engineering, asset management, and operational excellence.

Provides client, vendor, and internal support throughout the IT asset disposition lifecycle. Coordinates pickups and shipments, tracks asset movement, maintains CRM and project records, reviews manifests and reports, reconciles discrepancies, supports invoicing and payment tracking, manages communications, and monitors workflows. The role requires strong organization, attention to detail, communication, basic financial processing skills, and familiarity with Salesforce, Cirrus, or Veridy. This is an onsite, non-travel position in Columbus, Ohio.