Office Supervisor

At RealCold, you're more than an employee, you’re part of a team that's building the future of cold chain logistics. We invest in our people by providing opportunities to learn, grow, and advance while fostering a culture built on integrity, accountability, safety, and continuous improvement. Build your career with a company that's growing—and helping its people grow along with it. If you're ready to grow your career with a company that's growing too, we'd love to meet you.

Role Overview:

As the Office Supervisor, you are part of a team that will support a cold storage facility. The incumbent will supervise the administrative team in the dock office and work hand in hand with the Inventory Supervisor, Operations Manager, and General Manager who will plan and oversee the daily floor operations of the organization to ensure goals and objectives are achieved.

Essential Functions and Key Responsibilities:

• Responsible for promoting a Safety Culture throughout the Facility, working safe is always the #1 priority; clean as you go to ensure everyone is working in a safe environment.
• Ensure that all safety rules & regulations are followed at all times and be a conduit of safety to yourself and others.
• Supervise the administrative team in the warehouse office to ensure support of inbound and outbound office. This includes but not limited to participating in the recruiting of new team members, onboarding, training, coaching, and performance management.
• Handle the scheduling of the administrative team, monitor attendance and approve timesheets for payroll.
• Supervise and coordinate daily task assignments of the administrative team in the warehouse office.
• Coordinate responses for customers and process administrative paperwork for outbound orders and inbound appointments.
• Ensure compliance with company policies.
• Enter new receivers into the warehouse management system (WMS).
• Interface with the customers via operations email.
• Communicate with the warehouse and customers as needed.
• Responsible for Customer Order Processing & Billing through the system in conjunction with RealCold billing team.
• Collaborate with operations manager/warehouse supervisors to provide timely and constructive performance evaluations.
• Assist the General Manager, Operations Manager, and Inventory Supervisor when needed.
• Other duties as assigned.

Requirements of the Position:

• High school diploma or equivalent is required.
• Minimum of two (2) years of administrative work experience required.
• Minimum of two (2) years of managerial and supervisor experience.
• Extensive knowledge of operations and production management in a warehouse setting.
• Experience with Blue Yonder WMS preferred.
• Proficient in Microsoft Office Suite or similar software.
• Must be able to read, write, and speak English fluently.
• Bilingual in Spanish is highly desired.

Knowledge, Skills Abilities:

• Ability to interpret financial data as needed to set production goals.
• Ability to train, onboard, evaluate staff performance, and coordinate daily task assignments.
• Ability to access and navigate the production facility.
• Excellent organizational skills and attention to detail.
• Exceptional verbal and written communication skills to liaise between employees, upper management, and clients.
• Strong capacity to de-escalate customer complaints and resolve workplace conflicts or operational bottlenecks.
• Great work ethic.
• Attention to detail.
• Ability to listen and take direction agreeably.
• Be on time to work and reliable.

Work Requirements:

• Must be flexible and be able to work overtime.
• Must be willing to work weekends and evenings.
• Ability to work well under pressure.
• Prolonged periods of walking through a cold warehouse environment below 34 degrees for up to 8 to 10 hours daily.
• Ability to walk through warehouse for up to 8 to 10 hours per shift.
• Must be able to maintain attention for long periods of time with constant interruptions

Physical Work Environment:

This job will involve occasional exposure to some disagreeable elements such as cold temperatures, loud noises, and dust and dirt. The work performed will be repetitive in nature.

Physical Requirements:

This is not an all-inclusive list, but it is intended to give an overview of physical requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, carry, lift push and reach up to 15 lbs.
• Occasionally: Work at heights no greater than 40’

What We Offer You:

• Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long-Term Disability, and Life Insurance
• Annual bonus eligibility
• 401(k) Match
• Paid Time Off

RealCold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.