Top Operations & Support Jobs

Senior IT leader responsible for shaping technology strategy, digital transformation, cloud adoption, AI initiatives, cybersecurity, governance, infrastructure, enterprise systems, service delivery, and user support. Partners with executive leadership and business stakeholders to align technology with organizational goals, lead complex projects and programs, manage cross-functional teams and budgets, and promote operational excellence, innovation, compliance, and improved user experiences.

Leads the enterprise End User Services function across the US and Canada, managing IT support teams, outsourced service desk partners, incident escalation, SLAs, vendor relationships, and multi-site coordination. Drives proactive device monitoring, digital employee experience improvements, AI and automation initiatives, operational metrics, compliance support, and long-term EUS strategy. Provides hands-on leadership while improving service quality, reducing reactive support, and aligning internal and external teams.

Provides high-level administrative, operational, and strategic support to C-suite executives. Responsibilities include managing complex calendars across time zones, coordinating domestic and international travel, preparing meeting materials, tracking initiatives, managing expenses and vendors, and organizing executive meetings, offsites, town halls, and client events. Requires discretion, strong communication, exceptional organization, productivity-tool proficiency, and the ability to manage confidential information in a global environment.

Provides consumer support through phone, email, chat, and social media. Answers product questions, troubleshoots issues, manages warranty claims, recommends products, resolves escalations, maintains interaction records, and contributes to knowledge-base and process improvements. Collaborates with internal teams to improve consumer satisfaction, loyalty, brand engagement, product quality, and research initiatives.

Provides technical support to dental office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, manages escalations, follows HIPAA guidelines when applicable, contributes to knowledge bases and training, and maintains product expertise while working scheduled shifts.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Provides technical and application support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves hardware, software, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM systems, follows escalation procedures, supports knowledge-base updates, performs data analysis, and maintains product expertise while adhering to company standards and HIPAA guidelines.

Provides administrative and executive support through calendar coordination, meeting preparation, document organization, travel and expense assistance, recruiting coordination, candidate communication, training scheduling, LMS record maintenance, internal project support, and office administration. The role requires strong organization, discretion, communication, follow-through, and full-time onsite work in Scottsdale, including occasional local errands.

Rings bells at assigned Salvation Army Christmas Program locations, keeps donation kettles attended, and courteously greets the public. The role requires following instructions with limited supervision, reliable attendance, standing outdoors for extended periods, adhering to a dress code, and responsibly handling the bell and apron. No formal education or prior experience is required.

Coordinates administrative, purchasing, financial, scheduling, and recordkeeping activities for the IT department. Tracks budgets and expenditures, processes requisitions and invoices, maintains documentation, analyzes operational data, prepares reports, supports planning and departmental projects, and assists with onboarding and training coordination. The role also provides limited information-system support, liaises with internal departments and vendors, and travels between City facilities as needed.

Reviews insurance document images, verifies data fields, and enters missing information into a database accurately and efficiently. The role requires rapid alpha-numeric data entry, adherence to client procedures, quality focus, and comfort with repetitive computer-based work. This onsite second-shift position runs Monday through Friday, with possible overtime and weekend hours. New hires receive paid training.

Leads enterprise response to major IT incidents, coordinating technical teams, escalation, communications, service restoration, and executive updates. Oversees ITIL-aligned incident processes, root cause analysis, post-incident reviews, metrics, documentation, and continuous improvement. Partners with Problem Management, Change Enablement, Knowledge Management, vendors, and service operations. The role requires decisive crisis leadership, strong communication, ITSM expertise, and possible 24x7 on-call coverage.

Leads USAA’s automated quality assurance strategy for sales, service, and complaints operations. Oversees QA programs, automation, scoring, analytics, governance, risk controls, regulatory compliance, measurement frameworks, and continuous improvement. Advises senior leadership, presents quality insights, develops action plans and multi-year strategies, and manages recruiting, coaching, development, and performance for the QA team. Partners cross-functionally to drive transformation, identify root causes, improve member experiences, and reduce business risk.

Provides advanced business, analytical, and technical support for Salesforce and other IT platforms. Advises stakeholders, analyzes business processes, gathers and documents requirements, recommends scalable solutions, administers systems, coordinates testing and implementation, maintains documentation standards, and manages risk and controls. The role also coaches team members and supports Salesforce configuration, automation, workflows, reports, dashboards, security models, and production CRM environments.

Leads day-to-day operations for a community association management division, supervising and mentoring association managers, coordinating client support, budgets, invoices, staffing, performance reviews, and retention initiatives. Maintains relationships with homeowners, boards, vendors, and corporate leadership; conducts site visits, resolves conflicts, supports property transitions, and contributes to business growth. Requires extensive HOA and condominium management experience, licensing, budgeting knowledge, and proficiency with Microsoft Office and association management software.