Top Operations & Support Jobs

Provides administrative and secretarial support to shelter leadership and department supervisors. Responsibilities include petty cash reimbursement, managing Dayforce, processing personnel paperwork, maintaining records of inspections and incidents, organizing office files, and supporting recruitment activities. The role requires confidentiality, strong communication, organization, teamwork, and availability for evening and weekend work in a high-pressure emergency shelter environment.

Provides first-line technical support for hardware, software, network, peripherals, and end-user issues. Installs and maintains Windows systems, applications, printers, and other devices; manages helpdesk tickets, IT assets, server room, storage, and UPS systems. Trains users, prioritizes support requests, troubleshoots technical problems, and maintains reliable daily IT operations in an on-site office environment.

Provides first-line customer support for warehouse automation software, troubleshooting issues, managing support tickets, monitoring production environments, testing releases, configuring development systems, and supporting customer-site commissioning. The role requires collaboration with customers and internal teams, Windows experience, strong communication, and occasional travel of up to 25%. Participation in 24/7 customer support is required.

Supports the Chief Product Officer through executive calendar and priority management, meeting preparation, decision tracking, communications, logistics, and follow-up. Coordinates priorities, dependencies, planning cycles, risks, and deliverables across the Product division. Creates operating systems, maintains master trackers, prepares executive materials, and ensures effective information flow and decision execution across cross-functional teams.

Provides onsite and remote deskside support for end users by troubleshooting hardware, software, networking, and device issues. Installs, repairs, maintains, and upgrades workstations and peripherals; manages incidents and requests in ITSM systems; supports inventory and hardware shipping; escalates critical issues; and collaborates with other teams on complex problems. The role requires onsite work four days per week, occasional after-hours availability, and up to 10% travel.

Provides Tier 2 operational support for AWS cloud environments by resolving escalated tickets, monitoring system health, managing incidents, checking backups and capacity, executing approved changes, and maintaining SOPs, runbooks, and knowledge-base documentation. Coordinates with Tier 1 support, Tier 3 cloud engineers, and security personnel while troubleshooting Linux or Windows systems and basic cloud networking issues.

Supports the Property Manager in operating residential properties, including accounting, rent collections, leasing, budgeting, marketing, resident relations, compliance, maintenance coordination, reporting, and human resources administration. Supervises on-site staff, processes move-ins and move-outs in Yardi, manages lease documentation and renewals, coordinates month-end closing, and serves as person-in-charge when the Property Manager is absent.

Supports Joint Staff knowledge management by maintaining SharePoint workspaces, organizing and tagging content, managing permissions, and preserving institutional knowledge. Creates turnover kits, SOPs, job aids, and communications; tracks project milestones, action items, and deliverables; prepares executive read-aheads; coordinates meetings; records decisions; and follows up on assigned actions. Provides user support and training while maintaining organized, current, and accessible project repositories.

The Senior Depot Specialist supports defense systems by managing inventory, coordinating repairs, and ensuring accurate records. Travel is required for remote depot operations.

Lead staffing operations across multiple markets by managing Staffing Liaisons, aligning caregiver capacity with client demand, improving workforce utilization, reducing open client hours, and strengthening staffing performance. Responsibilities include workforce planning, capacity forecasting, KPI and dashboard management, data analysis, recruiting alignment, process improvement, workflow optimization, and cross-functional collaboration with clinical, intake, onboarding, scheduling, and operational teams.