Business Manager

A Business Manager supports the Property Manager in all functions of asset management and is responsible for a significant portion of the on-site accounting functions, as well as leasing apartments. This position fulfills the role as the person-in-charge in the absence of the Property Manager. The Business Manager assists with the direction and administration of all operations of the assigned residential property(s) including the annual business plan (budget); management, marketing and maintenance programs; computer operations; policies and procedures; and human resources functions in order to achieve maximum profitability and goals consistent with department objectives.

Essential Job Functions

• Hires, terminates, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned community. This includes new associate orientation, performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Maintains professional and friendly atmosphere in the leasing office and other areas where prospective residents meet.
• Coordinates the preparation of the annual business plan and short-term and long-range plan in accordance with department policy and procedure consistent with the overall profit and growth objectives of the property.
• Maintains accurate resident records. Updates all rents, deposits, and all charges received from residents and prospects daily.
• Updates required reports concerning move-out notices, resident activity, etc. on a daily basis and provide information to Property Manager.
• Processes all move-ins and move-outs in Yardi.
• Processes all security deposit dispositions, actively pursues all outstanding former resident accounts, and sends non- collectible accounts to collections.
• Manages all duties associated with accounting, rent collections and coordination of the local legal process.
• Manages all duties associated with month end closing and YARDI procedures.
• Organizes and files all reports, leases, and paperwork.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submit required reports to corporate office on a weekly and monthly basis.
• Assists in the preparation and completion of purchase orders and invoices.
• Performs all duties and responsibilities incumbent upon a Marketing Representative.
• Coordinates the development and implementation of the creative marketing program to maximize benefits of newspaper advertising, realtor and corporate contacts, and resident referrals.
• Maintains ability to sign all leases and obtains prior approval where necessary in accordance with Company policy and procedure.
• Establishes and maintains resident relations programs.
• Works with lease renewals each month.
• Ensures that lease files are complete, and that lease paperwork is being executed properly.
• Supervises personnel either directly or indirectly.
• Performs human resource administration, when necessary or assigned, for all employees assigned to property in accordance with Company policy and procedure, and insures a competent and well trained operational staff at all levels.
• Assists Property Manager with training of Marketing Representatives.
• Reports all liability and community incidents to the corporate office immediately.
• Ensures that all workers’ compensation claims are reported, and proper paperwork is completed.
• Ensures that buildings and grounds, public areas, roads and parking areas, recreational facilities and laundry rooms are all maintained in accordance with policy and procedure and takes corrective action to eliminate unsatisfactory conditions.
• Inspects community when on grounds, picks-up litter and reports any service needs to maintenance staff. Will also inspect move- ins, move-outs, or vacancies when requested.
• Maintains liaison with community officials to insure mutual goodwill. Follows and tracks relevant local governmental issues affecting property operation such as public hearings ad and reports it to senior management and corporate office.
• Performs additional assignments as directed by the Property Manager and Regional Director.
• Conducts all business in accordance with Company policies/procedures, Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing.

Knowledge, Skills, and Abilities

• Minimum of two years of property management experience or equivalent.
• Knowledgeable of all phases of leasing and resident retention.
• Demonstrated experience delivering exceptional customer service.
• Ability to follow directives and work with minimum supervision.
• Superior written and verbal communication skills.
• Ability to see a project through to completion.
• Ability to interact positively with residents, employees, vendors and the general public.
• Basic arithmetic skills.
• Ability to pay close attention to detail and adhere to strict deadlines.
• Excellent follow up and follow through skills.
• Organizational skills to enable effective management of multiple, shifting priorities.
• Ability to work as a team member.
• Proficient in Microsoft Office, Excel, PowerPoint, Outlook, and Word.
• High School Diploma or equivalent required.
• 4-year BA/BS degree in Marketing, Sales, or related field preferred.

Physical and Other Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• Frequently is required to stand, walk, and use hands to maneuver, handle, or feel objects, or tools.
• Occasionally required to reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this job involve normal vision.
• Ability to maintain high ethical standards.
• Ability to work overtime, evenings, weekends, or holidays as necessary.
• Floating Positions: Ability and willingness to travel between assigned properties required.