Top Operations & Support Jobs

The Director of Operations manages office administration, purchasing, customer service, staff coordination, CRM systems, calendars, banking, mail, and committee support. The role also coordinates Chamber and affiliate events, prepares press releases, supports staff evaluations and training, manages the President’s calendar, and assists with community and economic development initiatives. Occasional evening and weekend event participation, light lifting, and Butler County residency or relocation are required.

Provide multi-channel support by email, chat, and phone; troubleshoot product issues using Pylon and Jira; own customer problems through resolution; document issues accurately; collaborate with Product and Engineering; build product expertise; and communicate customer feedback internally. The role requires clear communication, organization, adaptability, independent work, and comfort handling a high-volume support queue.

Own and scale revenue operations systems, processes, and go-to-market strategy. Design territory, segmentation, coverage, capacity, and quota models; architect Salesforce and integrated GTM systems; manage workflows, routing, automation, integrations, data governance, reporting, and dashboards. Partner with Sales, Finance, Marketing, Growth, and Enablement to solve GTM challenges, support planning cycles, improve system adoption, and build scalable processes in a high-growth B2B SaaS environment.

Leads the law firm’s administrative and business operations, overseeing human resources, facilities, technology, vendors, financial support, marketing coordination, strategic planning, and administrative staff. Partners with firm leadership on budgets, policies, organizational priorities, technology improvements, and operational performance. Supports attorneys and practice leaders while fostering employee development, compliance, efficiency, and high-quality client service.

Schedule installation appointments, dispatch installation crews, confirm customer appointment times, process job paperwork, enter work order data for billing, and provide administrative and logistical support to the installation department. The role requires strong organization, communication, customer service, data entry skills, and flexibility for evening shifts and rotating weekend work.

Provides first-line functional and technical support for intellectual property software products. Diagnoses and resolves customer issues through phone, email, chat, and support systems; documents incidents, manages SLA priorities, escalates complex issues, investigates enhancement requests, and communicates with customers, IT teams, vendors, and internal stakeholders. The role is hybrid in Ann Arbor with a variable eight-hour shift scheduled between 8:00 AM and 8:00 PM EST.

Provides executive and administrative support to the Vice Dean for Students, including calendar management, correspondence, records, events, office operations, expense reporting, and reception duties. Coordinates academic accommodations, liaises with vendors, supervises 15–25 work-study students, supports mental health and diversity offices, and assists students, faculty, and staff while handling confidential information.

Provides administrative, customer service, and operational support for a branch office. Responsibilities include answering calls, maintaining office equipment records, coordinating with customers, vendors, field personnel, and supervisors, supporting employee onboarding and offboarding, assisting with projects, and promoting workplace safety. The role requires strong communication, interpersonal, problem-solving, customer service, and Microsoft Office skills.

Assists with managing day-to-day apartment community operations, including leasing, rent collection, delinquency management, resident relations, inspections, maintenance coordination, financial reporting, compliance, and team supervision. Supports occupancy, revenue, resident retention, and operational goals while ensuring adherence to housing laws and company policies. The role is onsite, includes rotating weekends, and may involve routine local travel for deposits and training.

Participates in a rotational internship across LD&B divisions, completing agency training, self-study, daily support tasks, and projects. The intern develops knowledge of organizational procedures, systems, documentation, and company functions while pursuing a P&C agent/producer license. Success requires strong communication, organization, initiative, discretion, reliability, professionalism, and the ability to manage multiple tasks in an office environment.