Top Operations & Support Jobs

Provides administrative support for a sales and service office by answering phones, greeting visitors, managing mail and documents, supporting purchasing, distributing work orders, scanning packets, coordinating office equipment service, and completing routine office tasks. Requires strong organization, attention to detail, professional communication, and proficiency with Microsoft Word, Excel, and PowerPoint.

Provides administrative, operational, and customer service support for account services. Processes customer account changes, benefit summaries, information requests, and documentation; researches and resolves inquiries; maintains accurate account records; collaborates with account managers and cross-functional teams; supports reports, presentations, open enrollment meetings, and process improvements. The role requires clear communication, strong organization, attention to detail, and proficiency with Microsoft Office and AI productivity tools.

Manages sponsored research proposal submissions, including compliance reviews, budgets, subrecipient coordination, sponsor negotiations, certifications, and deadline tracking. Supervises 4–8 Proposal Analysts, prioritizes workloads, provides training, maintains proposal databases, and advises faculty and administrators on federal, state, institutional, and sponsor requirements. Leads process improvement and ensures proposal data accuracy and final submission approval.

Leads the global services operations function supporting training and advisory delivery across North America, EMEA, and APAC. Responsibilities include capacity planning, scheduling, delivery lifecycle management, KPI and financial reporting, quality programs, client experience, process improvement, systems adoption, automation, and building a new distributed operations team. The role partners with Finance, Sales, Product, Content, and regional delivery teams while driving scalable, consistent, and profitable service execution.

Manage customer communications between sale and activation, including onboarding, underwriting requirements, monitoring-data verification, installation scheduling, billing accuracy, and issue resolution. Coordinate with sales, field operations, and underwriting teams while providing accurate product, pricing, promotion, and discount information. Conduct inbound and outbound calls, address customer concerns, and ensure timely installation approvals and customer satisfaction.

Provides administrative support to the Tax and Investment Departments by managing compliance deliveries, filing systems, office supplies, mail, invoices, check requests, and desk procedures. Handles confidential tax and banking information, coordinates office functions, and supports tax-related projects. The role requires strong organization, attention to detail, computer proficiency, judgment, and the ability to manage multiple assignments with limited supervision.

Provides on-site and remote product and technical training for QubicaAMF scoring and management systems. Designs customer-specific training agendas, translates technical concepts into accessible language, supports customers after training, investigates technical issues, and coordinates resolutions with technical support, project management, and installation teams. Uses Microsoft CRM to document customer data and training reports. The role requires up to 80% travel, occasional installation assistance, and availability for after-hours, weekend, on-call, and irregular shifts.

Coordinates office administration, board and committee support, fleet management, billing documentation, supplies, mail, visitors, facilities, and vendor coordination. Maintains board calendars, portals, meeting packets, agendas, and minutes. Supports leadership, client intake, bookkeeping, deposits, petty cash, phone operations, and compliance with confidential information and HIPAA requirements. Performs vehicle checks, schedules repairs, supports driver training, and provides occasional travel support.

Handle Tier 1 escalations across client environments, troubleshoot Windows Server, Active Directory, Microsoft 365, networks, firewalls, VPNs, and VMware, and provide remote and occasional onsite support. Maintain infrastructure, resolve connectivity and routing issues, document work, and assist with security policies and access controls. The role offers development in Azure, advanced networking, infrastructure design, certifications, and progression toward senior engineering or architecture roles.

Provides prompt, compassionate technical support to clients, using training and a help portal to resolve issues and build expertise. Maintains detailed customer information in a CRM, escalates challenging cases to supervisors or teammates, coaches clients and colleagues as a subject matter specialist, and recommends relevant peripherals and services.