Top Operations & Support Jobs

The Director of Business Operations sets strategy, operating models, governance, and performance measures for a business function or portfolio. Responsibilities include optimizing processes, implementing business systems and automation, establishing reporting and analytics, leading complex cross-functional initiatives, assessing opportunities, managing operational risk, and developing high-performing teams. The role partners with executives and stakeholders to translate organizational priorities into scalable execution and measurable business outcomes.

Provides high-touch customer support across the full order lifecycle, including order entry, quoting, product and pricing inquiries, returns, credit requests, order tracking, and issue resolution. Responds through phone, email, and live chat while maintaining accurate records in P21 and Zendesk. Collaborates with Sales, Technical Support, and Operations to resolve concerns, communicate updates, strengthen customer relationships, and improve service processes.

Supports automotive clients through customer program management, data processing, quality assurance, reporting, troubleshooting, documentation, and process improvement. Uses SQL and Excel to investigate data issues and fulfill ad hoc reporting needs. Maintains program procedures and Confluence documentation, coordinates communications and initiatives, resolves exceptions, and assists with program launches. Collaborates with client services and internal teams while training stakeholders on tools and processes.

Administer and optimize a global Microsoft 365 environment across Teams, SharePoint Online, OneDrive, Power Platform, and Copilot. Troubleshoot complex incidents, manage platform governance and security, automate administration with PowerShell and Power Automate, support identity and compliance controls, document procedures, and oversee managed service providers handling priority incidents.

Own and optimize Fleetio’s outbound technology stack, including integrations, data quality, targeting, automation, AI-powered prospecting, and performance measurement. Partner with Sales, Marketing, Business Development, Enablement, and Data Engineering to improve outbound workflows, train teams, define KPIs, and scale effective GTM technologies.

Owns North American commercial systems, including Elastic B2B and Salesforce, while governing data, processes, catalog readiness, customer setup, and cross-channel planning inputs. Partners with Demand and Supply Planning, Sales, E-commerce, DTC, IT, and vendors to improve system alignment, data quality, forecasting visibility, and operational execution. Leads cross-functional initiatives, requirements, testing, governance, continuous improvement, and executive communication across wholesale, e-commerce, and direct-to-consumer channels.

Presents and co-hosts virtual lessons for teachers and students, supports learner engagement, troubleshoots Zoom, Teams, and studio technology, coordinates lesson kit inventory and shipping, and maintains accurate administrative records. The role also requires learning lesson content, completing certifications, coordinating studio assignments, communicating with teachers and university staff, and ensuring live lessons meet departmental standards.

Leads the global Corporate Actions function, overseeing mandatory and voluntary events, restructurings, proxy voting, defaults, and class actions. Manages teams, controls, governance, risk, reconciliations, escalations, vendors, and service delivery. Partners with investment, legal, compliance, technology, and operations stakeholders while modernizing workflows through automation, APIs, analytics, and AI. Presents metrics and risk reporting to senior leadership and supports audits, regulatory reviews, continuity planning, and enterprise initiatives.

Supports Escrow Officers with administrative and documentation tasks for real estate transactions. Prepares and submits closing documents, verifies transaction information, manages HOA, tax, title, survey, and payoff materials, updates clients and agents, maintains organized records, and follows company and Texas Department of Insurance requirements. The role also requires phone support, confidentiality, post-closing assistance, ongoing training, and maintaining an active Notary Public commission.

Provides administrative support for a sales and service office by answering phones, greeting visitors, managing mail and documents, supporting purchasing, distributing work orders, scanning packets, coordinating office equipment service, and completing routine office tasks. Requires strong organization, attention to detail, professional communication, and proficiency with Microsoft Word, Excel, and PowerPoint.