Max Training Specialist

Essential Functions/Compentencies

• Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
• Travels to the jobsite and conducts on-site product training for customers.
• Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
• Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
• Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
• Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
• Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
• May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
• Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
• Identifies and tracks problems and customer-related issues with the manager when needed or required.
• Assists in the development of training tools for new products and services.
• Participates in training sessions.
• Relies on instructions and pre-established guidelines to perform the job functions.
• Other duties may be assigned.
Supervisory Responsibilities
• The position will not have direct reports.
Competencies/Qualifications
• Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with Qubica AMF automatic scoring and management systems, plus
Work Environment
• Varies due to the location of the job assignment.
Physical Demands
• The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and
• reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Travel Required
• Travel will be up to 80% of the job requirements.
• Available to work after hours, weekends, on-call, and odd shifts as required.
Required Education and Experience
•  Associate’s degree, or equivalent combination of education and experience.
• Experience in bowling center operations or bowling equipment preferred.