Top Operations & Support Jobs

Provides responsive customer support for Design Studio clients through email and phone. Assists with project needs, custom pricing, product guidance, website navigation, ordering, payment, and shipment issues. Coordinates with internal teams to deliver accurate, empathetic resolutions in a fast-paced e-commerce environment. Requires flexible availability, including weekends, nights, and holidays, during the seasonal contract period.

Own EliseAI’s customer-facing help center, internal knowledge hub, and knowledge-management strategy. Develop roadmaps, improve content accuracy and findability, establish quality and adoption standards, and create scalable workflows for capturing expertise from cross-functional teams. Use AI tools to prototype prompts and workflows, while partnering with Product, Engineering, Support, Solutions, and Implementation to maintain reliable, accessible knowledge systems.

Interest form for students who want to learn more about the 2027 US Chess Academy. Applicants join a prospect list and may receive information about upcoming opportunities, program updates, and how to play.

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.

Provides high-level administrative, calendar, travel, meeting, board, event, and project support to executive leaders. Manages confidential information, coordinates leadership activities, prepares agendas and presentations, tracks action items, conducts research, supports office operations, and improves administrative workflows. The role requires strong judgment, discretion, communication, organization, and proficiency with business productivity tools. It is primarily onsite in Hollywood, California, with occasional evening and weekend work.

Provides specialized technical assistance and customer support for residential access products. Responsibilities include installation support, order processing, returns, pricing inquiries, shipment verification, complaint escalation, customer follow-up, and converting inquiries into sales. Uses SAP and CRM systems to manage customer interactions and order information. Requires on-site attendance, strong communication, typing, mechanical and logical aptitude, and proficiency with Microsoft Office.

Leads teams and operating processes for new product item additions and ongoing product information maintenance. Owns end-to-end product information workflows, including collection, normalization, ingestion, quality review, prioritization, governance, and duplicate management. Establishes quality standards, KPIs, operating mechanisms, capacity plans, and annual roadmaps. Partners with merchandising, pricing, legal, category management, suppliers, and product information teams while presenting performance and strategic plans to leadership.

This is a generic Celonis job description template with no specific role, responsibilities, qualifications, salary, travel, or clearance details provided. The position supports Celonis’s enterprise AI and process intelligence mission. Visa sponsorship is explicitly not offered.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Supports Octus’s editorial team by scheduling and tracking court coverage events, maintaining databases on companies and key events, monitoring third-party financial content, coordinating with court staff and vendors, and producing internal and client-facing reports, digests, recaps, and company-specific editorial pieces. The role also helps improve editorial processes and systems while managing multiple information streams.