Top Operations & Support Jobs

Administer and maintain critical Home Lending applications, including configuration, workflows, access controls, integrations, automation, and data management. Troubleshoot complex escalations, perform root-cause analysis, support audits, manage application security and governance, and lead technical execution for application projects and onboarding. Partner with business, engineering, security, IAM, vendors, and operations teams to translate requirements into reliable, scalable solutions while improving documentation, controls, processes, and platform capabilities.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Provides administrative support to multiple sales directors by managing calendars, meetings, travel arrangements, correspondence, presentations, expenses, supplies, forms, task tracking, and onboarding. Maintains sales presentation resources, supports PowerPoint development, reconciles budget discrepancies, and coordinates departmental processes. The remote role includes regional meeting travel approximately one to four times annually.

Provides technical support for Milestone video management software through phone, email, and chat. Responsibilities include troubleshooting installations, configurations, networking, databases, storage, and integrations; documenting cases; communicating status updates; escalating complex issues; and maintaining strong customer and partner experiences. The role requires familiarity with Windows Server, Active Directory, IIS, PowerShell or Linux, IPv4 networking, SQL Server, and enterprise storage technologies.

Leads and develops a 10–15-person Customer Care team through coaching, performance management, quality assurance, and employee lifecycle support. Resolves customer escalations, analyzes service trends, improves processes, supports training, ensures policy compliance and accurate timekeeping, and participates in hiring. The role requires strong customer focus, critical thinking, emotional intelligence, writing ability, and proficiency with Excel and Google Sheets. This is an in-office position requiring attendance four to five days weekly.

Coordinates cross-functional execution for strategic partnership programs, including operational cadences, performance reporting, dashboards, financial modeling, pacing projections, campaign operations, QA, documentation, and launch tracking. Maintains scalable partner playbooks, supports new accounts, coordinates advertiser-side activities, and surfaces partnership opportunities for leadership review.

Supports Institutional Operations Solutions by managing daily operations, identifying operational and regulatory risks, improving processes through data analysis, and partnering with Product and Engineering on scalable technology solutions. The intern will analyze datasets, develop quantitative recommendations, collaborate cross-functionally, and present solutions to leadership during a 12-week summer internship.

Provide onsite and remote IT support, troubleshooting hardware, software, network, AV, and access issues. Manage ticketing, endpoint systems, user accounts, onboarding equipment, conference room technology, documentation, and IT process improvements. Collaborate with Workplace Services, People, and IT teams while using AI tools and scripting to automate tasks and resolve issues efficiently.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.