Top Operations & Support Jobs

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Provides administrative support for the Claims Department, including phone coverage, correspondence, mail processing, scanning, invoice review, FNOL claim setup, coverage confirmation, ISO entries, lawsuit processing, medical-record requests, document redaction, file sharing, and independent medical exam scheduling. Uses ImageRight, WINS, Microsoft applications, MCS, and OneDrive while supporting examiners and completing special projects.

Provide desktop and systems support for Windows 11/Servers, VOIP, and endpoints; troubleshoot applications/OSes; perform remote support, deployments, patching, monitoring, asset management, documentation, on-call rotation, and maintain processes in audited environments.

Own the infrastructure supporting Sales, Customer Success, and Marketing, including lead routing, forecasting, pipeline management, dashboards, deal standards, pricing approvals, and revenue planning. Analyze commercial data, improve workflows, identify automation and AI opportunities, and lead cross-functional process improvements that increase sales efficiency, conversion, and retention.

Maintains and supports personal computers, hardware, operating systems, applications, phones, and related systems across a hospital organization. Configures computers, troubleshoots hardware, software, and communication issues, coordinates PC allocation with network staff, trains users, manages the phone system, and documents procedures for information services personnel.

Coordinates recruiting, team administration, calendars, travel, expenses, vendors, documentation, and special projects. Supports senior leaders, manages cross-functional priorities, builds lightweight operational systems, and uses AI tools to automate workflows and accelerate execution. The role requires strong organization, communication, discretion, adaptability, and comfort operating independently in an ambiguous, fast-moving trading firm.

Manages daily Baton Rouge service center operations, including reception, mail, office supplies, equipment, records, and facilities. Supports boutique sales, inventory, cash handling, customer service, and product recommendations. Provides administrative and programmatic support for vision rehabilitation, Deaf Services, and WIPA programs, including appointment coordination, consumer screening, documentation, database updates, and reimbursement processing. Occasional errands, regional travel, evening/weekend support, and compliance with organizational policies are required.

Processes sports and theatre ticket inventory, verifies listings and seat details, tracks refunds, resolves purchase and marketplace issues, and supports customer service calls. The role requires accurate data entry, strong organization, professional communication, flexible overnight and rotating shift availability, and the ability to manage deadlines while collaborating with brokers and internal teams.

Provides reception, telephone, scheduling, patient registration, mail, fax, billing support, insurance documentation, and general administrative assistance for an outpatient mental health clinic serving veterans. Maintains patient and financial records, coordinates couriers and service personnel, supports office operations, and helps supervise cleaning, shredding, and insurance coding functions while handling sensitive and potentially difficult communications professionally.

Manage U.S. employee IT operations, including deskside support, onboarding, access, endpoints, office technology, and Halo ITSM. Oversee Salesforce and NetSuite administrators, evaluate system requests, prioritize enhancements, and improve CRM-ERP data flows. Manage vendors, contracts, licensing, AI governance, and compliance support for SOC 2 and ISO standards. Serve as an escalation point for AI-assisted support while improving automation, runbooks, and business technology processes.