Top Operations & Support Jobs

Leads AMER sales operations, including forecasting, pipeline governance, annual planning, territory and quota design, capacity modeling, operating cadences, and leadership reporting. Partners with Sales, Finance, Compensation, Marketing, Revenue Operations, IT, and global teams to improve data quality, forecast accuracy, process efficiency, and organizational effectiveness. Mentors operations professionals, drives cross-functional change through influence, and advances AI-enabled automation.

Supports the Department of Justice Office on Violence Against Women with grant application intake, processing, awards, and post-award functions. Provides information management, assists federal and recipient users with grant management systems, supports webinars and meetings, and learns additional software. The role requires extensive information management and federal grant system experience, knowledge of workstations, remote access, mobile technology, and SharePoint, plus eligibility to obtain and maintain a government security clearance.

Leads CFA Institute’s global contact center function across internal teams and managed-service vendors. Sets strategy, oversees service delivery, member and candidate experience, vendor SLAs and KPIs, budgets, policies, quality standards, and transformation initiatives. Manages senior leaders across regions, partners with executive and cross-functional stakeholders, and drives operational efficiency while developing the leadership bench. The role requires global service operations, change management, vendor governance, contact center technology, and budget leadership experience.

Owns and improves ITSM processes in ServiceNow, including incident, problem, change, request, asset, and configuration management. Partners with infrastructure, networking, security, and service desk teams across Dell, Cisco, and Palo Alto Networks environments. Develops process documentation, monitors KPIs and SLAs, supports platform governance and audits, facilitates cross-functional improvement initiatives, and trains technical staff. The role also supports compliance requirements in regulated energy and utility environments.

Supports the administration, maintenance, troubleshooting, and user support of SharePoint and enterprise collaboration platforms. Manages sites, permissions, accounts, security groups, performance monitoring, documentation, and Microsoft 365 integrations. Resolves Windows, OneDrive, and access issues while providing customer-focused assistance. Participates in testing updates, escalates complex problems, and follows up with users. Requires two years of SharePoint administration experience, familiarity with Microsoft 365 and directory services, and the ability to obtain a public trust.

Conduct high-impact strategic analysis and special projects for company leadership. Responsibilities include researching new markets, building models and plans, synthesizing fragmented company information, analyzing raw data, validating conclusions, writing for audiences, and using AI systems to develop tools and solutions. The role requires independent judgment, initiative, intellectual rigor, and ownership in a rapidly changing environment.

Lead end-to-end employer payroll onboarding, including account setup, tax configuration, deductions, benefits, garnishments, data migration, audits, and first payrolls. Train software partners to onboard employers independently by creating programs, materials, exercises, and job aids. Manage onboarding pipelines, resolve payroll issues, improve playbooks, identify recurring errors, and collaborate with product and engineering to automate processes.

Partner with Eagle’s founders across acquisitions, post-acquisition integration, and company operations. Build trust with engineering-firm owners and leaders, manage integration workstreams, support deal relationships from initial contact through close, and help with recruiting, logistics, and administration. The role combines M&A, strategic operations, and on-site implementation, requiring strong communication, persuasion, resourcefulness, frequent travel, and daily use of AI tools.

Supports US Government capture operations through CRM and pipeline management, federal solicitation monitoring, proposal development, marketing materials, compliance matrices, meetings, executive reviews, trade shows, and customer site visits. The role coordinates capture and business development activities, researches procurement opportunities, drafts government-facing content, and provides logistical support. Requires strong organization, communication, attention to detail, Microsoft Office proficiency, and up to 25% travel.

Provides remote customer service leadership within a life insurance organization. Responsibilities include delivering excellent customer experiences, communicating effectively, leading and inspiring teams, participating in leadership training, and pursuing professional growth. The role offers flexible scheduling, mentorship, work-from-home arrangements, insurance reimbursement, unionized benefits, and performance-based incentive trips.