Top Operations & Support Jobs

Provides on-site IT support for project offices and personnel, including hardware, software, networking, devices, Microsoft 365, account provisioning, and enterprise systems. Sets up new offices, troubleshoots user issues, maintains asset and licensing records, coordinates vendors, supports security compliance, documents procedures, and escalates complex problems. The role is based in the United States and may involve occasional travel between project locations.

Oversee the financial, operational, compliance, and cultural performance of a portfolio of apartment communities. Lead Community Managers, conduct site visits, improve occupancy and revenue, control expenses, manage budgets and renovations, support ownership reporting, and ensure policy compliance. Recruit, coach, and develop onsite leaders while maintaining resident experience, brand standards, and operational consistency across communities.

Operates the facility switchboard, routes calls, provides directory information, maintains telephone and on-call contact databases, and makes internal and emergency announcements. Supports patients, families, staff, vendors, and visitors with professional customer service while maintaining confidentiality and HIPAA compliance. Follows safety, quality, teamwork, integrity, and communication standards in a hospital environment.

Provides multichannel customer service for ASHA members and constituents by answering inquiries, updating accounts, processing payments and orders, troubleshooting online access, promoting products and services, and resolving issues. The role also supports outbound campaigns, internal referrals, reception services, and occasional convention attendance while maintaining accurate knowledge of organizational policies and offerings.

Provide Tier II deskside and remote support for Windows and Apple workstations, business applications, printers, mobile devices, collaboration tools, and user access. Diagnose and remediate hardware and software issues, deploy workstations using SCCM, administer Active Directory, manage incidents and service requests, perform root cause analysis, and document resolutions in CRM and ticketing systems.

Provides internal technical support by installing, configuring, and troubleshooting computers, mobile devices, printers, phones, software, and peripherals. Supports technician laptops and service applications, user accounts, Microsoft technologies, networking, VoIP, and connectivity. Documents incidents and resolutions, maintains IT and network documentation, trains users, enforces security policies, and travels to company branches across multiple states as needed.

Manage workers’ compensation, commercial auto, general liability, property, and other insurance claims from initial reporting through resolution. Responsibilities include collecting documentation, coordinating with employees, managers, adjusters, medical providers, attorneys, and carriers, maintaining electronic claim files, tracking deadlines and open claims, coordinating return-to-work information, and escalating issues when necessary.

Leads a blended customer support and claims team, managing staffing, coaching, quality, escalations, regulatory complaints, reporting, and performance improvement. Owns claims workflows, customer communications, decision frameworks, self-service initiatives, and partnerships with Product and Engineering. Supports service and repair network expansion, provider performance, and operational strategy. Uses customer and claims data to improve cycle times, One-Touch Resolution, workflow consistency, and overall client experience.

Supports the Public Programs team within the Learning & Engagement Department through independent research, writing, program and partnership development, seasonal programming support, arts administration, operational coordination, and stakeholder communication. The intern will collaborate across museum departments, participate in workshops, and help produce accessible art-inspired experiences for adult audiences.

Leads business and technical requirements analysis for Agile software development supporting federal clients. Translates stakeholder needs into user stories, acceptance criteria, process models, workflows, and technical documentation. Facilitates workshops and Agile ceremonies, supports testing and validation, manages requirements in Jira and Confluence, and communicates risks and dependencies. The role also contributes to continuous improvement, stakeholder engagement, software delivery processes, and mentorship across project teams.